I ordered a 4-pack of gallon jugs of Glass Plus. After about a week I had not received my order, so I checked the tracking. UPS reported the package was damaged and returned it to the shipper. After a couple of days, nothing had happened. I emailed Zerbee customer service, who replied they would resend the order. Again, I waited a few days, but nothing happened, I emailed again. Zerbee apologized, re-processed the order, and I finally received a new shipping notice. When I finally received the order (almost 3 weeks after the original order), the gallon jugs had been wrapped in a plastic bag inside a cardboard box. The bag had a powder in it (laundry detergent?) that was all over the Glass Plus jugs. The jugs were filled unevenly, one significantly less than the others. ( I tried to include photos with this review but it only accepts text). I will not purchase from Zerbee again.