I placed an order on Oct 27, to date have not received the order. Called this morning left message on voice mail. Never received a call back. Called and spoke to ***. She informed me that the order was never sent and someone had sent out new order and I would receive tomorrow or Monday. She also told me that someone sent me an email to that effect. I never received the email. Now don't really know if I have the same tracking # or what. *** was hesitant to talk to me when I asked questions she wanted to get me off the phone quickly. I left my phone # and expected to receive a return call. Email is not always reliable.