About 10 days after I placed my order on line, I called the Zerbee phone number for customer service. I told the lady that answered that I had placed the order on a certain date and hadn't received anything about it being shipped. She answered that Zerbee has it on their order page that items won't be shipped out for 3 - 4 weeks and it was my fault if I didn't see it!! She was very rude!! A week or so later, I received an email that my order had been shipped and was given a tracking number. I tried several times to use the tracking number but didn't get anything to show up. Another week went by and I received another notice that the shipping was complete. So, I got concerned it might have gone to the wrong place. I called Zerbee again and this time a nice lady answered. She checked on the order, said the tracking was very difficult to figure out but said the truck drive should have called me. I told her I had not heard from him. She contacted the driver and then told me that he was delivering the item today. Great!! I will wait for him if I need to. About an hour later, a man from Reddaway came in and said he had a delivery. I said that was great! I had a large door in the back and asked if he could put it in there. He said "no! I can't do indoor delivery as you didn't pay for it." I said I wasn't aware I had to pay extra for it but that was fine, please just put it outside this door. Once he backed up to the door, he asked me if I wanted him to use the automatic "lift jack". I said I don't know what that is. He asked how I was going to get the item off his truck? I said then, use the lift jack. He said there is an extra charge to use it. I said, "How else am I supposed to get it off the truck? How much is it?" He said he didn't know but had to write it down. I said to write it down, then!!! He was very rude, as well! I don't think I will order from Zerbee because of the truck driver and the first lady I talked to. There are plenty of other places that have office furniture. Sorry. There is no way to correct the problem now so I didn't leave my email.