Good Morning. On two occasions last week, I arranged for a box/parcel to be collected. Firstly, on Monday 21st March (Trade ID: 5999438) and when the parcel was NOT collected on that day, I re-arranged for the parcel to be collected on Friday, 25th March (Trade ID: 5384753) but the parcel was still NOT collected on that day either. On both occasions, I received emails and text messages informing me that DPD would collect though. This is only the second time that I have arranged for a box/parcel to be collected. As I'd had a medical appointment (and therefore booked a days annual leave) I just happened to be at home on the afternoon of Tuesday, 1st March, when that parcel WAS collected (Trade ID: 5924585) but I work "normal" office hours Monday to Friday and so when the parcel was not collected last Monday on 21st March, I suspected it might be because I wasn't at home, even though the parcel was clearly visible in my unlocked front porch. For the second opportunity to collect last Friday therefore, I once again left the parcel clearly visible in the unlocked front porch and even attached a printed note on the top of the box stating the new Trade ID No. of 5384753 and which also stated "FRIDAY 25/03/22 I'M NOT AT HOME RIGHT NOW BUT PLEASE COLLECT/TAKE BOX. THANK YOU." You will not be surprised to learn that I was very disappointed therefore to find the box still in my front porch when I returned home from work last Friday at about 5pm. If the issue regarding non-collection is because I'm not normally at home during normal working hours from Monday to Friday, then if you don't collect at weekends, I don't think my parcel will ever be collected and I won't be able to use your services ever again. Would you be able to advise/clarify in this respect therefore? Thanks very much. I look forward to hearing from you in this regard in due course.