You rejected a brand new CD from HMV only played once. Gave a vague reason that ' either some parts were missing OR it was damaged' (which wasnt true as perfect when sent) Not even one or the other reason.? Feel scammed and was a £1 item. I complained and your customer service was equally unhelpful. Could not give any further info or specifics. Just got a copy and pasted / standard generic reply saying "some of your items" when I was enquiring just about ONE. Then just copied & pasted general terms and conditions to justify your position when I asked for further details again. Not one proper personal explination in any detail. Appauling. Not first problem I've had. One time said a book was missing? Funny it was the only retro annual book I sent and the most expensive item of that trade. Was definately 100% sent. You did reinstate money for that item but not this time. Feel scammed and feel like you knock high price items off trades randomly hoping customers don't notice to save money. I won't be trading with Ziffit ever again.