So disappointed. Sorted out a relatively small trade (but lots of items - they don't give you much) worth just over £16. At the same time arranged to sell a boxed, mint condition PS3 and 8 games to another company for just over £60. Unfortunately, my husband packed the two trades together and sent both to Ziffit. When I enquired about what might be done as soon as we realised, they said they would look into it. Almost two weeks later they responded saying that they could not return anything and could not accept items they had not agreed to trade. In their Ts&Cs apparently, so why they couldn't tell me immediately I have no idea.They said they would 'dispose of the items responsibly'. I assume sell them as we had intended. The following day I had a message to say that their warehouse staff had not found the PS3 and games in the package. A lie. I am left feeling fobbed off, lied to and cheated as well as gutted to have lost out on £60. It was our mistake, but they have behaved very poorly, in my opinion. I will not be trading with them again.