Hello Sean, Is there anything else I could help to support the refund process through Paypal? Please let me know. To be honest, I need the money. I already donated 5 or 6 of my books that actually expensive when I bought them new. For me, what Ziffit offers to me as the return is not that big deal knowing you guys are a big company. But why is it so hard to process the amount of money that is not even above $50. Please, please explain to me. What happened? I would definitely couldn't recommend you guys to people. You guys really treat customer like a garbage while we were trusting you with our books. Please consider this. God bless you all.