Disgraceful company - beware of fraudulent charging! First experience and truly woeful. Parking bays not marked as zipcar use only so eventually found the vehicle a long way away - wasted time. Returned and just managed to park in bay app suggested by convincing a kind person to move their car (again - only because unmarked). Despite leaving the vehicle 5 mins before session end, was given a late penalty charge!! Now arguing (luckily have proof in form of uber receipt showing I left scene before session end - imagine if I didn't) but customer services are refusing to compensate. Unethical and simply fraudulent. Would give zero stars if I could...