Terrible company. I am so disappointed I rented a car that was busted and very dirty inside. I had to go to several petrol stations, all of them refusing to take the zipcard for payment. When I asked why, they told me that the company is not paying their bills. I wasted an hour trying to find a petrol station that would accept their card, all to turn me down. When I came back to park the car, the card park was closed for which I wasted another 45 min trying to find parking, whilst on the phone with the agent telling me to park in certain areas where there was no parking!!! When I complained about the whole experience having lost 2 hours of my time with a dirty busted car I was sent some automated emails how they apologise for my experience but wont do anything about it. Closing my account very disappointed, and will not support a company that scams the users and other companies by not paying for the petrol being used!! They told me to use my own card and they will reimburse me, having read other reviews it looks like thats a lie too.. use another service people they are not reliable