I had to reapply twice for the application. The first time it was said that the application was denied because the membership fee wasn't being charged though the "MONTHOFF" discount credit was applied that waived the initial membership fee. After speaking with the agent and the bank that showed the charge had been applied and recredited to my credit card I was advised to make another profile and re-submit my application. I did so and processed the payment, showing on my banking statement that it had been applied. My application was denied again and the agents instructed me to speak with my bank to be sure there was no holds or locks on my card. The bank confirmed that the payment had been put through and that there was no issue, the money was out of my account. I called back to ZipCar and the agent hung up on me after I pressed that the issue was not with my bank and that I would like to know what was the reason for the denial. Calling back what was my 7th time I spoke with another agent and she was unable to verify why my application was denied saying "we have an API that verifies driver information and it can be denied for number or reasons." I requested to speak with a supervisor or manager, Kate, and waited for 40 minutes until being told she could not take my call and that she would eventually give me a call back. I do not understand why my application was denied as my record is spotless, nothing is expired, and I met all requirements posted yet literally less than 1 minute after applying was swiftly denied by the "API System". I spent 3 hours trying to resolve this situation and not one person could give me a valid reason or resolution to this issue. Honestly exhausted and do not care what the reason was for the denial. I would like a refund for the application fee as there is no way it could have honestly been vetted and for the number of hours I spent I am very disappointed not one single person could give me an honest reason.