The day before, it was a little unclear whether we still had an appointment. We received a text saying we needed to reschedule due to overbooking, followed by another text saying we were confirmed for our original time slot. Nico did a great job explaining the proper oil service we needed and was quick about getting my approval for additional brake work on the day of the service. The mechanics left the car a mess. The steering wheel was loaded with black grime. This isn't the first time the mechanics trashed our car: last time they left food wrappers and a half-full Dunkin Donuts cup in the front cabin. Overall, Zippity provides a convenient and unique solution to my regular car maintenance needs, but they REALLY need to improve their cleanliness. It won't take much work, but it will mean a world of difference on our perceived level of quality.