I liked the overall experience a lot. The check-in process, the follow-up notifications, etc. Unfortunately, there was an incident. The oil was changed, this morning as I was leaving my house, I was lucky I forgot something and I had to walk back into the house, then I noticed a BIG puddle of oil in my garage, it was bad. The car leaked a lot of oil. Apparently they did not properly sealed or tighten the filter. I called them and and fortunately the send someone to take a look. It was taken care of. So I ended up with a mix feeling. I liked the service but it was not done with enough care. The result; I was late for work, a bit stressed, an oil stain in my garage and now I have a cardboard in my trunk that I am putting under everywhere I got to double check it is not still happening. Unfortunate.