Almost a scam company. Driver no show-Left stranded with kids in European airport. ZT emergency number useless- as no one had driver/ provider company details, just cheerfully advised to make my own way and pay for it (150km in Zurich Airport Taxi). Subsequent customer service appalling - unable to speak to anyone in complaints, just terse replies to emails, ZT washed their hands of it and advised me to read T+Cs which indeed state that ZT are not responsible for anything at all. Turns out driver was inexplicably sent to destination rather than airport pick up point. Provider has to pay a contractural penalty to ZT who therefore profits despite completely failing to provide the service they purport to, and customer seriously out of pocket with no compensation and communications cut off. AVOID THIS COMPANY- completely unreliable and unable to sort out any problem with the transfer- they just make the booking with local provider and collect the cash whatever happens with absolutely no regard for the customer.