The driver who took us from airport arrived late - we then requested for him to drop off two of our party one who was 80+ at hotel just short distance from our own - he refused stating I. needed to speak to zip transfers - i rang zip transfers who requested 10 pounds for extra drop off - which I paid - the lady was very helpful - I told the driver who then then categorically refused to do so stating he would be in trouble with his boss - I explained I had rang zip transfers and paid but he still refused angrily taking all our cases out of the bus - he was really irate And it was embarrassing ! Eventually he rang someone and then took two of our party - it wasn’t a good start on a good note the return driver was brilliant early. Friendly and helpful complete change he was brilliant he was tipped for his brilliant service