Turned up in Benidorm to be told that my booking had not been made, paid £112 and had email confirmation. Lady on the desk sorted it however lacked customer service skills and advised that I should have had a different transfer type booked than the one I made, the website allowed me to make the choice chosen so this is not the customer fault.. When arranging the bus eventually after investigating my booking the lady on the desk had to use google earth to know where the nearest drop off point was, which is fine however it would be expected that the destinations would be easily found by a travel company when an address is supplied. This was a disappointment.. We waited on the bus when we were eventually given one for 1/2 hour before leaving. The drivers were excellent this is the reason why I haven’t scored a 1. The pickup was late however and advised that we would be picked up at 7.35 however the bus did not arrive until 7.55 and had already resulted in a phone call to the office to understand where it was. Wasn’t impressed with the service 2/5 stars