UNRELIABLE We were abroad the day Thomas Cook collapsed and were due to fly out the next day. In view of this, I emailed the day before to confirm that were no changes to our pick up time and was assured that our pick up time of 09.40 remained as scheduled. The following day I rang this company at 09.44 (Spain time) to ask if the vehicle had been dispatched. I was contacted by an agents at 09.49 who said... and I quote... “the driver was delayed due to the previous transfer but would be with you in 5 to 6 minutes” The agent confirmed the correct number in our party and that our hotel was the correct PICK UP point. At this point we were waiting out on the street. We waited until 09.57 when I rang again to enquire on our vehicle...the agent rang me back at 10.11 and told me that the driver had made a mistake and had gone to the airport rather than the hotel. So clearly the first agent lied. We were told that it would take another 15 minutes before the driver could get to us which would have been 10.26. Our flight was due to leave at midday, check in closed and hour before hand...11am. We could not afford to wait as this would have caused us to miss our flight so we had no choice but to book a taxi. Because there were 5 of us we had to book two taxis with a combined cost of 75.34 Euros. We barely made it to the airport on time. By the time we checked our bags in and went through security, our flight was boarding, we literally had to run to the gate. My sister has mobility problems and is barely able to walk at times never mind run. I can’t even begin to articulate the undue stress this caused to me and my family. Zip travel did refund the taxi money but in Euros….I paid in GBP so I lost money in the conversion back. I will NEVER use this company again…..they are incompetent and unreliable.