Before the end of the subscription, I communicated my intention to cancel my subscription. Before the end of my subscription, I discussed the possibility of revising the cost of the package with another member as I only had a handful of properties to list and he confirmed that if I did not sign a new agreement, my subscription would continue on a monthly basis. When I emailed Zoopla to request the new agreement but received no response. Due to the lack of communication, I decided to suspend my business operations as I did not receive any quality leads. Consequently, I submitted my cancellation request after the expiration of my initial agreement. I then received an email mentioning that the cancellation request should submit online, I then resubmitted the request online. Then I recieved a response that i have signed up a new subscription till May 2025!!! its a shock! I have been trying to reach out to Zoopla to discuss and resolve this situation, but I have been unable to speak with anyone. My calls go unanswered, and the cancellation email provided is invalid.