“They refund when products go bad but recently bought brake pads that lasted a month. Pad fell off metal backing and damaged the rotor. They won't cover the rotor per their policy.”
“I bought new struts from 1a auto inc in November, 2021 (5 months ago) for my wife's Honda Pilot. She only drives on regular roads and highways, and does not do any offroading or anything besides normal driving. She was driving on the highway on April 5th, 2022 when one of the struts broke in half. Luckily no one was hurt in the process. She had to get her vehicle towed to a local mechanic. They said they have never seen a new strut break like this in all there years as mechanics. The cost to replace the broken strut is around $500, not including a $150 tow bill, and rental car costs for my wife to get home and have a vehicle to drive. I asked 1a auto to do the right thing and only pay for the cost of replacing there broken strut, which they refused. Upon further investigation, I realized 1aauto.com has over 60 BBB complaints for defective auto parts that fall under normal driving conditions. 1aauto knowingly sells defective parts that fall, and could lead to potential injuries/fatalities.”
“I've made a few orders from 1A Auto.
They advertise same day shipping and even give you a date when your package will arrive. But they haven't been on time with any of my orders. The other problems I have with this vendor is there is non way to contact them other than email, meaning you won't hear back from them on any questions for a few days and even when they do email you and give you inadequate information, you have to email them again and wait even longer. And I've yet to receive a tracking # from them.
And companies wonder why so many consumers use Amazon and Ebay these days!”
“Sent the wrong size rotors, claimed I needed to know the correct size. I put vehicle info into their system & I ordered what it showed. Called & they said I could buy new correct ones. No return on the incorrect sice they were put on before realizing they were not correct, now considered used parts. Wanted another $100 for correct rotors NO!”
“Part promised 6/10/20 given shpg date of 6/5 sent email 6/8 and now advised new shpg date of 6/10. Anthony of csc advised will not expedite and out of their control. Not dependable at all. Their site has high ratings but unable to submit a review. Wonder how they got those ratings. BEWARE”
“I was sent the wrong harness for the Mirrors I purchased. They will work just fine after I modify that the harness that they sent me. Customer service has NO automotive experience at all and is of no help. Customers are not allowed to speak with technicians at all. I take them 1 to 3 days to discover if what you are telling them is true. Know ahead of time that you will need to modify anything that you purchase from them. I was finally told that their guarantees are not on all parts. Avoid!”
