1outlets.com Reviews

4.0 Rating 381 Reviews
F
Happiness Grade
E

Refund - Difficult

38.03%
Industry Average
Do not trust them. They did not send my order and claim to give the refund via credit store despite multiple phone calls and email stating I wanted my refund into my credit card. After waiting for 5 months, I gave up and tried to use the store credit and it did not allow me to process my order. BEWARE
posted 2 weeks ago - SK
DO NOT BUY FROM HERE. This is a fraudulent website. They take your money, never send you the item and never refund you. Appalling. $250 down the drain.
posted 1 month ago - Charli
DO NOT BUY WITH THIS COMPANY! IT IS A SCAM!! You place an order, they say they are waiting for new batch of deliveries. After a few months they then say there is no stock. So you ask for a refund, they tell you the same scripted response and 9mths later I’m still dealing with my request!! DO NOT MAKE THE SAME MISTAKE!!
posted 1 month ago - Anonymous
They offered in store credit which I declined and asked for refund back to the card.
posted 2 months ago - Mohammad Alam
In case you fell in the scam, DISPUTE THE TRANSACTION IMMEDIATELY, without waiting for their 30-day refund time.
posted 2 months ago - Matteo Romanelli
If only I could check none stars, I would. I’ve lost almost 200€ with an order that I made in June and until now I haven’t received my money back. Unfortunately they never ship the orders. And just because they are a “good company” they refund your money to their wallet in their Eshop, so that you reorder or make a new one, which of course once again they never ship….. That’s the situation…. Away from them!
posted 3 months ago - Anonymous
I purchased an item from 1outlet and they confirmed it, but nearing the delivery date when I asked about tracking details, they just cancelled the order and they do not refund your money in case of they cancel the order, and just give you an in-store credit which is also going to expire in 12 months. So be aware that if you have ordered from them and if they cancelled the order then your money is NOT going to be returned to you.
posted 4 months ago - Basit Ali
Scammers!!! I’ve order a guitar in September after I’ve paid they wrote me they don’t have a delivery to my country and now I’m waiting for refund for3 months already!!!!
posted 5 months ago - Anna
They cancelled my order and agreed to pay back my money as it was them that couldn’t fulfill it no refund given and they will not reply to my emails it is a scam and they will steal your money stay away from them I wish I headed the warning from other people had to click on stars but would not rate them at all UK customer buyers beware please
posted 5 months ago - Anonymous
This is absolutly a SCAM . Same mail like others reviews. Inever received the refund. They said "out of stock"
posted 5 months ago - Anonymous