“Love what you're trying to achieve and you seem to take on board constructive criticism as I can see the changes made after my last feedback but I still feel that company has scope for improvement in relation to the loyalty program and use of discount codes (which don't always work for me).”
Hi Karen, Thanks so much for sharing your thoughts with us. It’s great to hear that you’re seeing all the progress we’re making too.
Watch this space! We’re working away in the background to improve F&F Rewards - including the way codes are redeemed. If there’s anything you’d love for us to consider, let us know! You can share your ideas and feedback here: https://www.floraandfauna.com.au/pages/contact With kindness, Your F&F team
“Love the concept of the site but have found there is less variety than there used to be. Hoping this improves with time. I also find scrolling through the items the “add to cart” is button very sensitive and I have to continually remove things from my cart that were added accidentally. It’s quite frustrating and I just give up altogether sometimes. However I do try to support vegan businesses so i will persevere.”
Thank you for your review Sandra, we really appreciate your feedback! We're sorry to hear the 'add-to-cart' button has been working overtime for you. It sounds very frustrating and we appreciate your sticking with us and supporting our mission of being kinder to people, animals and the planet. Our team has been working hard on improving this for our customers, but we have a way further to go to make it even better. We're also still working on getting more Kind and Vegan brands to join our range each week. You can check our 'New to store' collection to find out what new and exciting products are coming up. Thank you for your support Sandra! Your F&F team
