“I've been a loyal player at 888 Casino for years. I've deposited thousands of dollars and never had a problem. But lately, things have gotten ridiculous. I won a few hundred dollars on a slot game and put in a withdrawal request. That was two weeks ago. My account is fully verified—I did that ages ago—and my winnings are still just sitting there as 'pending'.
Every day, I get an email saying my withdrawal is "under review." I've tried to contact their support, but their so-called "Help Center" is just a bunch of FAQs that don't answer my question. There's no phone number to call and no live chat to talk to a real person. You just get stuck in a loop of automated messages.
It feels like they've changed their policies to make it as difficult as possible to actually get your money. They were happy to take my deposits instantly, but when it's time to pay out, they drag their feet endlessly. It's a shame because I used to enjoy playing here. I'm closing my account as soon as I can get my money out, and I'll be taking my business to a casino that respects its customers.”
“Avoid the headaches, you won't get your money.
The withdrawal process is a deliberate nightmare with endless verification demands. Customer support is completely useless and offers nothing but scripted, unhelpful responses.”
“The "generous" welcome bonus is a trap with near-impossible wagering requirements, making it worthless. The site itself is prone to frequent freezes and crashes, especially during live dealer games, leading to lost bets and immense frustration. It's an experience riddled with hidden rules and shoddy performance.”
“Navigating 888casino was a massive letdown due to its slow, convoluted withdrawal process that felt intentionally difficult. The unhelpful customer service and deceptive bonus terms made for a truly frustrating and unrewarding experience.”
“My experience with 888casino has been a complete nightmare. After a successful run, my account was suddenly flagged for a "routine security check" and all my funds were frozen. This process took an excruciatingly long time, and every time I contacted customer support, I was met with generic, unhelpful responses that seemed to just be a way to stall. Despite providing all the documents they requested multiple times, my account was eventually blocked with no clear explanation. The casino kept my winnings and claimed my account had "failed security checks." It feels like a predatory tactic to avoid paying out winners. This isn't a trustworthy site, and I would advise everyone to stay away if you want to be able to withdraw your money.”
“I've had a frustrating experience with 888casino, particularly when it comes to getting my money. The withdrawal process is incredibly slow and seems to be intentionally complicated. I waited far longer than the time frame they initially provided, and my request was held up for what felt like an eternity for "verification."
The customer support team was no help at all. They only offered generic, pre-written responses that didn't actually solve my problem. It's clear that while the website is designed to be user-friendly for deposits, it's the exact opposite when you try to cash out. The entire process feels designed to discourage you from accessing your winnings.”
“The payout process is incredibly slow, and I experienced significant delays with my withdrawal. Customer support was unhelpful and seemed to just give me generic, canned responses. The bonus terms and conditions are confusing and make it very difficult to actually cash out any winnings.”
“My experience with 888 Online Casino has been an absolute nightmare, and I'm sharing this to warn other players. While it's easy for them to take your money, the process of trying to withdraw your winnings is a frustrating and seemingly deliberate obstacle course.
I joined in late 2024, completed the initial verification, and made deposits without any problems. However, after a significant win of $98,000 on roulette in February 2025, my withdrawal request was met with a cascade of new demands. Despite having already verified my identity, they asked for extensive and invasive documentation, including utility bills, bank statements, and even three months of pay stubs to "verify my source of income." I submitted everything, multiple times, and received confirmations.
After weeks of waiting and no progress, my withdrawal was suddenly canceled in mid-March. When I contacted customer service—which is utterly useless—I was met with a parade of generic, non-committal phrases like "It has been escalated" and "Our specialist will review it." I spoke to six different agents, and not one could provide a coherent reason for the cancellation. They simply returned my winnings to my account, with no explanation. This is a clear pattern of behavior designed to make it so difficult to withdraw your money that you give up or, worse, gamble away your winnings out of frustration. The company has a history of facing fines for similar issues and their customer support is a black hole of unhelpful, scripted responses. Save yourself the stress and avoid 888 Online Casino at all costs. There are countless reports on sites like AskGamblers and Reddit detailing the exact same story.”
