Accorhotels Reviews

Name: Accorhotels
Address: Immeuble Odyssey 110 av de France, Paris
Rating: 1.36

1.4 Rating 22 Reviews

9 %

of reviewers recommend Accorhotels

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About Accorhotels:

Accor is the world’s leading hotel manager and market leader in Europe. With more than 4,000 hotels around the world, Accor operates in nearly 90 countries.
From luxury to budget, Accor hotels’ brands are constantly reinventing their concept to satisfy the needs and expectations of business and leisure customers alike.
In the UK Accor group has more than 180 hotels divided in 7 brands: Sofitel, Novotel, Mercure, Ibis, Allseasons, Etap and Formule 1.Every day, Accor is pleased to provide travelers with the accommodation and packages (spa, golf,…) best suited to their needs and assure them of the highest quality service.

Phone:

0871 663 0624

Location:

Immeuble Odyssey 110 av de France
Paris
75210 Cedex 13

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Accorhotels 1 star review on 14th April 2024

Anonymous

Accorhotels 1 star review on 2nd August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very very bad experience With my booking at ibis Cannes. My room was booked for myself and two kids, on arrival they didn’t have the room and said it was not there problem after taking payment. After 4 hours with customer complaints no joy. Get through to uk head office where a lady called Bridgett put us in a hotel in Nice on a like to like price rate. On check out they charged me the hotel rate for Nice. Called Bridgett who doesn’t take my call or texts. Would never book with this group again. Would highly recommend not booking with with them. No customer care. Never had such a bad experience as this ever before.”

Helpful Report

Posted 1 year ago

“Incorrect information by salespeople cost me two nights accommodation. After 19 years of membership Accor can jam it..”

Helpful Report

Posted 5 months ago

“the worst customer service I have ever received . Had my member ship cancelled June 2021 without notification . Paid my renewal December 2021 unaware my membership had been cancelled . Have spent 4 hours over the past two days trying to sort out this mess. Will obviously not be renewing again. Recommend you avoid at all costs . Absolutely frustrating company whose incompetence knows no bounds .”

Helpful Report

Posted 2 years ago

Accorhotels is rated 1.4 based on 22 reviews