“Deception is their policy in marketing. They are just another non-caring quick money making company.
Their website is http://www.bestheating.com
Among the brands they sell is "Milao" Radiators. In order to deceive the public, they acquired another website http://www.milanoheating.com where they pretend to be the manufacturer. Click on the link "Stockists" to find that they are the only stockists in the world.
Stockists
Milano products are available to buy from the following trusted retailer:
BestHeating”
“The product is prime.
If you have a problem with it is doom. customer services is bla bla bla no action.
In other words BestHeating.com is PERFECT when you buy and fatal when you call back... No action.”
“*Edit: Dropping from 2 stars to 1 because the situation continues to drag and the CS Team have suggested I go get a decorator cap for a valve that has a faulty thermostatic mechanism and another that has the connection points the wrong way round. Riddle me that! I'm 2 weeks into 'troubleshooting' the same two valves- it's nonsense and has probably cost more servicing this complaint than sending the replacements I need. As mentioned, I have NO interest in trying to keep these valves to get a freebie. Have them back! At this point, I want to throw them away, buy them from somewhere else and charge back to BH!
Ordered column style radiators and matching traditional valves. Two valves are faulty, so called Customer Services who advised me to send pictures to the Tech team to verify my claim and organise replacements. Now I'm locked in a back and forth email thread, with Best Heating pushing back on me telling me there's no issue and the plumber telling me there is. The valve endlessly turns without effect and another can't be fixed into the correct position due to the 15mm facing the wrong way. I've spent over £3K and I'm trying to get a replacement for £79 valves. This is made more stressful by CS taking 2-3days to respond to each new message. Our project has been an absolute nightmare, a year of problems and when things like this that require simple solutions take weeks, with little compassion and enthusiasm for helping, the goal of getting moved in before we lose our minds drifts further away each day.
I can feel the reluctance to help with the tone of each email and I'm becoming increasingly frustrated. The whole Aftersales experience is so unnecessarily convoluted and 'tick box' driven, rather than clear and customer relationship focused.”
“Shockingly poor customer service. Faulty goods were delivered. 4 failed collection attempts and every time I called (never was I contacted by the company) I was assured it would be collected. Extremely stressful with two young children and the parcel waiting around in the hallway for days on end. Awful service. Have spent over £1k with BestHeating. You've lost a loyal customer.”
