"I ordered item online because it\u2019s a online only option. The size was wrong as I checked their online size guide and the actual size when arrived. So, I mentioned on return request that was the reason for return. When I finish filling up return order I saw \u00a31.99 charges apply suddenly. I received every day sale email from this company but never something for their new policy. I was very shocked to hear from their customer service that \u201cThe sizes can be different for the materials were used!! So how can I know from online what materials were used can you they explain that??? After how many items I should pay for the extra return cost, I will get to know what they mean by \u201c please know that the sizes can differ to the materials being used and the type of item that you have purchased. \u201d \r\nThis is just wasting time what they wrote. I bought recently with the same size and that was perfectly fit and burton one is small because it\u2019s wrong size then they advertised. I also measured it which doesn\u2019t match what they advertised. So, I want my money back and not pay delivery amount also I no longer would like to buy from burton because its just not match the guideline which you advised online.. ALSO WHEN WE PAID FOR ITEM THERE SHOULD BE A NOTICE THAT FOR RETURN THERE WILL BE EXTRA CHARGE although the delivery was free BECAUSE IT SAY for \u00a360.00 or more no delivery charges but return is extra who will dream about it if it\u2019s no written?\r\n\r\nI have been a customer since there were this shops open but after Boohoo bought this brand nothing was different to buy online. But at this point I am really disappointed with your customer service and very much frustrated this time. As I do not wish to be a customer again.without knowing your new I unannounced rules,"

"I ordered item online because it\u2019s a online only option. The size was wrong as I checked their online size guide and the actual size when arrived. So, I mentioned on return request that was the reason for return. When I finish filling up return order I saw \u00a31.99 charges apply suddenly. I received every day sale email from this company but never something for their new policy. I was very shocked to hear from their customer service that \u201cThe sizes can be different for the materials were used!! So how can I know from online what materials were used can you they explain that??? After how many items I should pay for the extra return cost, I will get to know what they mean by \u201c please know that the sizes can differ to the materials being used and the type of item that you have purchased. \u201d \r\nThis is just wasting time what they wrote. I bought recently with the same size and that was perfectly fit and burton one is small because it\u2019s wrong size then they advertised. I also measured it which doesn\u2019t match what they advertised. So, I want my money back and not pay delivery amount also I no longer would like to buy from burton because its just not match the guideline which you advised online.. ALSO WHEN WE PAID FOR ITEM THERE SHOULD BE A NOTICE THAT FOR RETURN THERE WILL BE EXTRA CHARGE although the delivery was free BECAUSE IT SAY for \u00a360.00 or more no delivery charges but return is extra who will dream about it if it\u2019s no written?\r\n\r\nI have been a customer since there were this shops open but after Boohoo bought this brand nothing was different to buy online. But at this point I am really disappointed with your customer service and very much frustrated this time. As I do not wish to be a customer again.without knowing your new I unannounced rules,"

"The website is a scam!!\r\nTwo out of three shirts where from a different brand that wasn't even burton but Frilivin a Chinese look alike model, made from polyester instead of cotton.\r\nSend already 4 mails to customer services no answer and the mails just bounce back.\r\nAlso when i click on the website to return goods it doesn't work it states oops something went wrong but no alternative for a solution.\r\nAlso i had to pay 25 euro\u2019s custom for three shirts."

"Ordered 2 suits from Burton, neither arrived, promised a refund 35 days ago, still not arrived. 1st suit ordered and paid for 11\/12\/2020, store sent back after I didn't collect due to not being sent delivery notification, then a replacement ordered and paid for 22\/01\/2021 Hermes courier never delivered as they reported parcel damaged beyond repair. So paid for 2 suits not received or been refunded or had replacement sent for either."

"Ordered 2 suits from Burton, neither arrived, promised a refund 35 days ago, still not arrived. 1st suit ordered and paid for 11\/12\/2020, store sent back after I didn't collect due to not being sent delivery notification, then a replacement ordered and paid for 22\/01\/2021 Hermes courier never delivered as they reported parcel damaged beyond repair. So paid for 2 suits not received or been refunded or had replacement sent for either."

"Ordered 2 suits from Burton, neither arrived, promised a refund 35 days ago, still not arrived. 1st suit ordered and paid for 11\/12\/2020, store sent back after I didn't collect due to not being sent delivery notification, then a replacement ordered and paid for 22\/01\/2021 Hermes courier never delivered as they reported parcel damaged beyond repair. So paid for 2 suits not received or been refunded or had replacement sent for either."

"Ordered 2 suits from Burton, neither arrived, promised a refund 35 days ago, still not arrived. 1st suit ordered and paid for 11\/12\/2020, store sent back after I didn't collect due to not being sent delivery notification, then a replacement ordered and paid for 22\/01\/2021 Hermes courier never delivered as they reported parcel damaged beyond repair. So paid for 2 suits not received or been refunded or had replacement sent for either."