DHL Reviews

“ We finally managed to ring a DHL number and be put through to someone who said they can’t do anything apart from re open the delivery and someone will contact me, still nothing, no confirmation of collection, ring the tracking option and it says out for collection today and hangs up, two days past again and still nothing. ”

“ Ugh, seriously frustrating! 😡 Paid $30 for express shipping to get my package on the 10th or 11th, and it's past that date with no delivery. Not only did I miss an important occasion because I was counting on this, but I haven't even been refunded the shipping fee yet. Don't trust their express guarantee—it's a total joke! Just want my package and my $30 back. ”

“ A photographic print (tracking 9027600750) was due for next-day delivery for a children’s charity auction. ”

“ I am leaving 1 star because DHL turned what should have been a simple signature-required delivery into the worst customer experience I ever had. ”

“ my parcel was supposed to be delivered to my house on 5th of September. it's the 26th of September now, every day the DHL keep apologising but as it seems they are not doing much. At this point, I haven't received neither my parcel or the refund. Very disappointing, as the photo proof of the delivery shows my parcel inside someone else's house. ”

“ Worst delivery company I used, their couriers never ring the doorbell and they say that I’m not home to receive my package when I spend the whole day at home specifically for this purpose. And then I have to wait an extra day or even more for them to deliver the package to a pick up location. ”

“ When did Terrible become the new normal? I was emailed that this delivery would be delivered between 14.40 to 15.40. It came at 13.16 and just left on my doorstep. I was out at the time, as I had rearranged my day so I could be in for the delivery slot. The tracking says signed by me. It was signed by the driver, not me. Please do not use my identity falsely. It's a £1,100 product. Your service is disgusting. ”

“ Horrible, Terrible delivery service and Awful and Rude customer service! The package was shipped from US to Spain, sat in a distribution center in Madrid for almost a month! DHL "supposedly" was contacting the receiver for some additional info. ”

“ They said they had delivered my parcel, don't know where wasn't mine, the refused to answer the phone, no photo of the delivery so I can only assume they are lying. Why companies use this courier as they are hopeless and not professional. ”

“ We ordered an internet kit through Starlink who were using DHL as their delivery company. ”