“Avoid this company it's a shame no one is helping me and such anig company they can theif people how disgraceful is this no one is doing anything they lie lie and lie”
“DO NOT SHOP AT Harvey’s . I have been totally ripped off and still left with a faulty sofa £1,000s out of pocket . 87 emails and 60 phone calls . They have a shocking customer service and I’m astounded from reviews that this company still exists . Just Avoid for your mental health !”
“Don,t go near this company rubbish quality products terrible customer service terrible insurance not worth the bother do not buy warrantys from then you do not get what you pay for .”
“bought a vixon3 seater sofa arrived sept after 3 months folds on the leather seat not natural leather creases previously have had 2 leather sofas in past 30 years and were never in that condition 2 visits and told no faulty found !!! POOR customer service not interested told to get an independent upholsterer out at my own expenses DO NOT BUY !!!”
“Paid £2500 for a leather sofa. The order was wrong but eventually sorted. Leather had several marks on it vey quickly. After the third attempt to fix it the man tried to say it was our fault for having pets even though they aren’t allowed on our furniture. They refused to come out after the year’s warranty even though they knew there had been several issues with the leather quality. Now the sofa has completely given way and we are sat on the floor! Never buy from them, shocking service and sofas are rubbish!”
“Double check what you order on paper .WRONG sofa typed in .Got to pay a extra £541 for sofa to be exchanged to one we originally ordered. Customer service is disgraceful this was there error we should not have to
Pay extra for exchanges & delivery!!! Never will I step in this shop again or
RECOMMEND!!”
“I purchased 2 leather sofas from the "Islington" range, and I paid by debit card. On arrival the sofas were as hard as rock, not at all on the comfort level of the ones in the showroom. I went back to the shop to complain and was told they couldnt do anything and I had to contact customer services. Harveys sent a technician to "assess the damage" (there was no damage) and was told that someone from customer services would contact me.
After 3 weeks still no contact from them, I tried numerous times to contact them myself by phone and email to no avail, (long queues and no reply to emails) so I returned to the shop and the assistant managed to contact customer services only to be told that I had to write to head office and that they would probably require me to get my own independent surveyor at my own cost and I could take it to the furniture Ombudsman. I am now stuck with these sofas to avoid the long delay in doing this and all the time consuming/fobbing off advice from Customer Services.
I'm writing this review to warn people of the perils of paying by cash/debit card. Had I bought them on credit I may have had a 14 day cooling off period
(In consumer rights legislation and practice, a cooling-off period is a period of time following a purchase when the purchaser may choose to cancel a purchase, and return goods which have been supplied, for any reason, and obtain a full refund)”
“Appalled that Harvey's were not able to offer a refund for a product we bought when the previous day the shop keeper said that we would be able to. Awful customer service from Harvey's in birstall, leeds”
“Just want to update my review from the 13th December,
Harvey’s tell lies,they said they tried to ring us to discuss about our complaint,the morning in question we was in all morning and now days you can tell if somebody has rang.
Also they said they were sorry about the information they gave us but it was company policy which they could not override.
We are taking that to mean it’s ok to con people out of insurance they don’t need and do nothing about faulty goods.”
“Order was placed on 2nd November for a table and 6 chairs. Was given a delivery date of 6th Dec. They called me on the day to advise my table was smashed in transit. Took a day off work for this delivery too Rebooked delivery for 14th dec. this ordered was never placed correctly so waited in for them to come AGAIN only to be told the order was not coming. Rang customer services who were appalling and advised would rebook delivery again (3rd time lucky). My table finally arrived on Christmas Eve. Will never book with Harvey’s Furniture again. Shocking service. I wouldn’t give Harvey’s one star but there is no other option.”
“I put a single star because there is no option for anything, the worst service ever seen, I asked for my dining table with 6 chairs, I also asked for my coffee table, I had the delivery scheduled for December 19, after 3 weeks I They call saying that they will not take my order even having received the message that the delivery was going to be made, then I receive a call saying that it will not be delivered but they do not say the reason why it will not be delivered, my husband and I have bought a house and we wanted everything new for Christmas because my whole family was coming (from another country) but unfortunately we did not receive the table, we have called, sent email everywhere and nobody says anything, when I called the first time they said the delivery would be for 30 , after not having delivered on the 19th and now I call again and he tells me that the delivery will be for January 3 and I bought all day December 2. Horrible service and very rude workers. I will never buy anything again. People who want to buy something before doing so please advise reading the comments before.”
“Absolutely disgusted with Harvey’s placed order months ago and was told ten week wait and granteed Christmas delivery paid £75 delivery fee and half of the cost of a £2000 sofa upfront, to be told the sofa is delayed and won’t be delivered till the 31st December, which means nothing to sit on all over Christmas, my disabled mum will have no where to sit whilst visiting us, I’m absolutely furious I want to cancel my order and go to dfs but as I’ve paid so much up front I’m worried I won’t get my money back from these thieves!!!!”
“Apart from the sales process everything else about Harvey’s was absolutely disgraceful. We had to wait a lot longer than was advised for the suite. It was delivered by an extremely rude man and we discovered two of the chairs were damaged. They made it difficult to return the suite and the Harvey’s man in Torquay who was dealing with it said our concerns about collection were “irrelevant”. Harvey’s generally just didn’t seem to care. Needless to say we will NEVER use them again.”
“14 week wait disgusting in this day and age a standard 3 peace suite took my money in full and at 12 weeks had a text everything was fine booked a delivery slot the next week got a call to ask about a delivery slot I said I’d already booked one she said that’s been cancelled as your sofa is going to be delayed by 4 weeks ordered August the 28th took delivery 17th of December 😡😡😡😡”
“Awful con company! Avoid them at all costs. They are a vile company. There is a group on Facebool about Harvey's awful service. I strongly suggest you join and look at the struggles ot people.”
“Awful. Drivers arrived to deliver to a first floor flat and couldn't get the 3 seater in (ok, not their problem) but drove off without delivering the 2 seater. No where to sit at Christmas. They got stuck on the lawn and caused huge damage. Harvey's say " it shows as delivered so we can't do anything for 72 hours.." why not???? Honestly hopeless. Go elsewhere. We are cancelling and going to the furniture ombudsman”
“Hi, all of you Harvey's victims! I bought a guvnor right hand sofa from the Birstall store Leeds. Delivery was on time, and I was happy with my purchase till 5 months down the line. The sofa was really firm, which was one of the reasons I was attracted to it. ( as I suffer with my lower back. ) Well, that as all changed now! The seats have started to sink, and when you sit in it, the sides are gapeing. The backs have also started to sag. My previous sofa was still in a firm sturdy condition, and I only changed it as it was too low to manage as my back was getting worse, and I was struggling when getting up. I contacted Harvey's about this problem and they sent somebody out to inspect. The man did a thorough examination, and sat on the sofa and said that he felt the sink too. Well, well, well! He then said to me that Harvey's won't do anything about it! ( I wish that I had recorded this!) I received an e-mail from Harvey's, saying that the report shows no fault, and that if I was not satisfied with the result that I would have to pay ( by companies listed by them,) to get a second opinion. The bloody cheek! I saved for months to purchase this sofa, and really can't afford to replace it. I contacted them again and was told the same thing. I requested a copy of the report, and nothing was mentioned about the seating going really soft, but that it was normal after usage. ( i'm so sorry Harvey's, not after a few months!) This company are absolutely appalling. I would never reccommend them to anyone. I now feel stuck, and refuse to have to fork out more money, to their partners in crime, to be told the same. They're all working together, so the result will probably be the same! By the way, I purchased my back breaking sofa in February 2019. I think we should all start a protest against them, as they shouldn't be allowed to be getting away with ripping people off. Anyone interested?? The more the merrier! We need to stand outside their stores, on the same day, all across the country, and show them that we mean business!!”
“My husband and I purchased two sofas from Harvey’s Derby store and one of the sofas arrived faulty . One of the back cushion covers on a four seater sofa had a discolouration in it , of green colour in a thick line right across it on a grey sofa . This was noted done by the staff at Harvey’s and customer services called me promptly and arranged for a technician to come out . A few weeks later the technician came out to me . He saw the fault and agreed it needed replacing . I also mentioned that the same cushion had not got enough stuffing in it and what can I do to correct this as there was a big dint in the cushion constantly even before we sat on it as it’s new and a room We don’t use often . The man told me the weight was correct which I understood then as you have a weight to follow , but he then proceeded to tell me to stuff it myself either going to a shop to get stuffing or using “quote “ old sheets and things “unquote “ I was shocked at this and said one I should have to do this when we have spent thousands on two sofas and two surly If I did do this it would ruin my warranty . I would not and have not filled it myself.He didn’t explain anything else just said we need to replace it and left . So I had to ring your customer services the next day to find out what the protocol was as I wasn’t told how long it takes for replacement , if I have to collect it fromStore or if it arrived in the post etc. I was told 2/4 weeks for delivery and a technician would be sent with it to put the replacement on .He came out to me in September . I rang three times to find updates out as no one got InTouch with me after this time and Just over Two months later I still didn’t get a call back of an update of any kind even though I was told I would get an update as it had gone over the time and they said there’s a delay on the part and they don’t know how long it would take . I finally rang again the other day as it’s way over the time and no update to be told they had been trying to call us but no one had many any call to my phone as I have had no miss calls at all and I desperately want to hear from you to get our sofa corrected , and I’ve been calling for weeks to check up on this only to be told no update no parts . So a date was booked and I booked time off work today to be here for the technician, the technician arrived today and a lovely technician to be fair , but he brought with him the cushion cover replacement and it was wrapped in a bag folded and sealed tightly which gave it a crease in the material that marked the actual Cover so it was no good , then to our amazement the cushion cover was documented as a two seater replacement and mines clearly a four seater so the cushion cover was half the size it needed to be , so the technician could not fix the issue . I’m so fed up and deflated over this as I’ve patiently waited for months and months for this to be corrected and still we have a faulty sofa . We have a brand new home and wanted allOur new things to be at its best and it’s not . The customer care I feel is awful and it feels like I have been spending way to much time on sorting this out myself with many phone calls and timeOff work and STILL we have no results . We now know we have many more months toWait again for our part to be made and appointments made to get this in place correctly . I was so Excited to get our new sofas as we purchased two and we picked Harvey’s because they seem to be the best and we loved the sofasWe found only to have all this happen and still have a faulty sofa . We have rang Harvey’s derby but no one wants to chase this up for us we’ve just been told to Email you here , AGAIN sorting out issues not caused by ourselves on our own . Harveys store did not wish to assist me with this problem but gave me an email to contact customer services so I wrote this email out and the email address is not real !!!!
I give up!!!!!!!!!!!!”
