“When the pandemic lock down started in March 2020, I began to purchase items from Healthy Supplies, principally because they stocked a brand that I was not able to order direct from the company.
The first order arrived in two large boxes and the delivery man showed me that there was a gaping hole in one box and about one-third of the items were missing: that box was rejected and Healthy Supplies re-sent the missing items. Its contents had included a milk alternative carton which had leaked.
Online companies were under huge pressure at the time and I wished to support them but I made sure in two subsequent orders that I ordered nothing that was liquid nor in glass jars. The boxes arrived intact but continued to be poorly packed, with never enough wadding materials inside.
Today I received a new order from Healthy Supplies and one of the two boxes had completely split along one of its shorter edges. I do not believe any items have fallen out but feel that the items are now sullied.
Healthy Supplies had used a box which originally had contained bamboo products (tissues, kitchen roll etc). Totally insufficient thickness/strength for my order, which weighed many kilos. I will now shop elsewhere.”
