Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Lacoste Reviews

1.9 Rating 44 Reviews

23 %

of reviewers recommend Lacoste

Company Reviews

Read Lacoste Reviews

About Lacoste:

Lacoste is a high-end clothing company founded in 1933 that sells high-end clothing, footwear, perfume, leather goods, watches, eyewear, and most famously tennis shirts.

Visit Website

Phone:

0871 351 1001

Email:

service@shop uk.lacoste.com

Location:

Alte Ricklingerstr. 59 – 61
Garbsen
D 30823

Write Your review

Tell us how Lacoste made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lacoste 1 star review on 3rd June 2023

Lacoste 1 star review on 26th January 2023

Lacoste 1 star review on 23rd July 2021

Lacoste 1 star review on 23rd July 2021

Lacoste 1 star review on 8th July 2020

Lacoste 1 star review on 8th July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for a teeshirt in time for Christmas it states it has been delivered to the shop I asked. No such item has been delivered. Been to the shop several times. I have emailed Lacoste over 5 times this is a joke they have taken my money and not provided the goods not good at all. I am requesting a full refund to my bank Order number 38930917 annoyed customer.”

Posted 3 years ago

“My ordered did not arrived. Ordered in 10th of December and when I tracked the courier it says the prcel has been sent back to sender due to wrong address. It is not my first time to buy in this website and I used the same post code. Delivery using dpd/ colissimo is really bad, and I cannot contact the courier because the website is in French. They already charged me £210 without the item yet. Lesson learned never buy Lacoste. I was very stressed. I rememebered the last time the courier even doesnt know how to find my address I had to ran after him when I saw the guy looking the opposite direction careying the parcel. I was on leave waiting for the prcel but not arrived. Very poor service.”

Posted 3 years ago

“I do regret shopping on their website. Bought 2 track pants for my partner as a present, but the quality was bad. Wanted to return it, but I was told it is not possible as they are qualified as Underwear (!) and can not be returned! Will never buy again their products.”

Posted 3 years ago

“Disappointed! Humiliated! Dissatisfied! 😡😡😡😡😡👎👎👎👎👎 I purchased a crossbody body bag, then decided to return it for the same bag in a black. The company refused, and also refused to refund me! They gave me a store credit instead. Waited for Black Friday so I can get the Black bag, what a frustrating experience! I can't use my credit online, the Black bag online for R1950 does not exist (fauls advertising). I then contacted their online staff, Eugene then said he will send the bag in a black colour "it should arrive the next day". It only arrived in store after 3 days (no communication, I had to be the one who follows up. When I arrived in store I was told the bag is not on sale (it is scanning normal price). They called Eugene, he then explains that the other colors are on sale😡😡😡😡! How can Lacoste be so disorganized, and unprofessional!!! I want a refund! Give back my money if u cannot satisfy me!!!!😡😡😡😡😡👎👎👎👎👎👎👎👎”

Posted 3 years ago

“Good quality good service”

Posted 3 years ago

“Oh my gosh. I ordered twice because I thought it was a stock problem. No, they cancelled my order twice without notifying me through email. I had to contact their Support Chat to find out. I ordered August 28 and found out today, September 7. Lacoste Online, you wasted weeks and didn't even bother to reach out. Do not buy from their online shop. Really bad service.”

Posted 3 years ago

“Refusing to honour my reward on Lacoste le club. I have showed them the terms and conditions but they just ignore them and reiterate I’m wrong. It’s very frustrating”

Posted 3 years ago

“Got these shoes a couple months ago and both tips have come unglued. I email Lacoste and they ask me for a picture of my receipt and pictures of the shoes so I do all that and email back then they say ya contact the seller of which you bought them it’s probably your best bet - are you kidding me!!! Terrible quality and even worse customer service”

Lacoste 1 star review on 8th July 2020

Lacoste 1 star review on 8th July 2020

Posted 3 years ago

“Terrible! I’m waiting for my package yet, and I have no information about that, I sent a lot of e-mails to know what happened and they only say that delivery is in delay! A BIIIIIIIG DELAY!”

Posted 3 years ago

“Terrible website, blocked £100s from my bank card yet says payment failed. Same issue with PayPal and even when contacting customer service the same happens. In summary avoid the website at all cost unless you want them to not send any item yet hold your money for up to a week!”

Posted 4 years ago

“Very good and fast”

Posted 4 years ago

“I bought shoes, I do not recommend because shoes are made from cheap materials. I used mine couple of times and the sole is damaged ?! Refund was refused because they claim it may happen!? May happen ? For shoes worth £80!!! After 2 months ? I am very disappointed”

Posted 5 years ago

“I used to love Lacoste shirts and products since I was a kid. I have polos that I bought 12 years ago and still look good. Also a very nice pullover, 10 years old and still looks new. Unfortunately the quality of the products appears to have dropped massively in the last few years, without any corresponding drop in price. The polos seem to have become thinner and to shrink and lose their colour with use. A pullover I received as a present last Christmas and which I must have worn no more than 10 times just broke while I was pulling it down - thumb went straight through! Not worth the money anymore, which is sad.”

Posted 5 years ago

“I placed an order for a hat which was never recieved. 6-week’s after the original order was placed I reached out to the company and was told ‘pls contact to your local postoffice, the packe have been arrived here’ This company stole my payment and never distributed the item ordered Terrible company - DO NOT IRDER FROM THEM”

Posted 5 years ago

“Ordered from la coste online ,great service,very quick delivery even on standard post.”

Posted 5 years ago

“online as good as expected on this brand! fast delivery, very nice package!”

Posted 6 years ago

“My order was here quite fast and I like the fact that they message me and emailed me telling me where the order was and when it would be here expressing the hours and they stick with the hour that was emailed, I aprecciate that.”

Posted 6 years ago

“J'ai acheté 3 x chemises pour mon mari pour son anniversaire! Il les a aimés en dehors de l'un et vous l'avez laissé changer pour celui qu'il a aimé! Merci :-)”

Posted 6 years ago

“Great quality as you would expect and smart comfortable polo shirts”

Posted 6 years ago

“great prices and quick tracked shipping”

Posted 6 years ago

«
1
2
3
»

Lacoste is rated 1.9 based on 44 reviews