Mattressman Reviews

“ They also don’t refund price differences and charge extra to collect a mattress if you exchange it. ”

“ They seemed very keen that I accept a refund and cancel the order. ”

“ I contacted Mattressman on Monday 27th asking if they offer a price match and if they would refund the difference to which they replied I should have made them aware at the time of purchase. ”

“ After waiting a week for the bedframe, we decided to keep it and ask for a partial refund. ”

“ As they had broke the contract by the delivery guy refusing to take the old mattress I wanted a full refund. ”

“ Was told my mattress couldnt be picked up due to staining and that the £30 I paid for it to be picked up was then none refundable. 'Acceptable staining' is not a clear definition and left to the discretion of the delivery driver which is completely subjective and not an acceptable method to then refuse a refund for a service that was not delivered. ”

“ Bought a bed broke in 3 months terrible customer service, would not repair or refund. Avoid at all costs ”

“ Purchased an Emma mattress when delivered clearly was a refurbished model they were trying to offload to me while charging full price new. Informed them straight away and treated like a criminal wouldn’t arrange a replacement until I provide photos to prove the item was delivered in poor condition even though they said across phone the photo from courier showed it was damaged. The item was a refurbished mattress definitely not new, have rejected this and requested a collection and refund not acceptable and against Trading standards I’m sure! Would use again! ”

“ Terrible service, paid for uplift of old bedframe, guys refused to uplift saying it wasn't on the order, showed them the order then they said it would have to be dismantled. Nowhere on emails states dismantle. Called customer services to ask for refund of £30 paid for uplift - not a chance of this happening of course. All round awful experience, avoid using this company ”

“ Delivery man was rude, the mattress was in poor condition fibres coming out and ripped , they would not refund money had to go through ombudsman who sent out someone to inspect mattress ,mattress was described as poor workmanship , please save your money and go elsewhere , as it was stress to get my money back and took weeks , customer service is awful. This was a Reylyon bed .ombudsman was brilliant and got me a full refund ”