“Worst decision ever. Disgusting customer service. I ordered a bed from these. First they failed to load the bed on to the truck and i receive a confirmation of delivery email. I call up and say oops its loaded on now. I paid 30 pound for removal of old bed but then the delivery guys say they won't take the old one as its not dismantled so I refuse delivery and they take it back on the truck. Mattressman are now saying that i received the bed and refusing me a refund. I contacted the courier who have confirmed they still have the bed and have informed mattressman of this. As i now see from the reviews this is clearly a scam company and i will spend double the money making them responsible.”
“Wow, when you can’t stop a real review……
Mattressman have been the worst decision!
Avoid avoid avoid.
Make sure you ask as many questions as possible and also make sure you find out about the registry of warranty. They don’t mention this once and will not cover you faulty items.”
“Paid for mattress collection, the mattressman website said that wet or heavily soiled would need to be covered. Mattress was not wet, heavily soiled or stained. Photos were taken to show this and then customer service said that they dont do refunds as the courier has a right to refuse, but will pass to a manager on Monday to look into this. Absolute unacceptable customer service and policy.
Shocking sharp practice.”
“Paid over a thousand pounds for mattress which is totally unsuitable. My husband and I have experienced back and hip pain since using this mattress. Upon contacting Mattressmans customer service they point blank refused to either exchange the mattress or refund my money. They only offer a 60 day sleep trial if you purchase a mattress protector at additional cost. This is a truly awful company and would advise anyone looking for a quality mattress to avoid this outfit at all costs!!”
“Not explained about free trial, purchasing a mattress protector, we already have one mattress purchased too high wife finds it hard to get up, almost fell once. other company's offer a change, not sure what to do now.”
“Awful experience- First they sent no screws with our order, forcing us to sleep on the floor for 4 days. Then the instructions were printed wrong, leaving out steps 1-4, next they forgot the leg stands to support the bed so we couldn’t use it until they then sent those to us. Upon asking for partial refund they refused”
“Ordered mattresses in November for delivery in early December. Delivery has been delayed three times. Will now not be delivered until after Christmas so there is nowhere for guests to sleep over Christmas. Be warned: some of the mattresses on this website are not in stock and may remain out of stock for a long time. Company are happy to take your money for items they cannot supply.”
“Order a delivery for the next week with confirmation, just to get heard from support on delivery day that they don’t have my mattress at stock, nice doing business, it’s almost 2026 but the feeling like medieval peasantry.”
“Showroom staff at Stevenage very helpful, Delivered on time by two very careful men, Karl and Neil. All put together in a very short space of time and were very respectful of my brand new carpet! Well done thank you so much would highly recommend.”
“The mattress man company is the most wasted and my mattress smells like a burnt body do not buy a mattress man company they are a scam people to have your money 😡😡😡😡💯 bad move mr mattress man 😡”
“We bought a king size Charles Bed and a mattress from March Cambridgeshire. We did have to get a different headboard due to minor defeat. Tino from customer care was very helpful in replacing it all and responded quickly to my emails. We had Luke the delivery driver bring the new headboard plus two beautiful pillows as a complimentary gift for a few mix ups. Luke was a very pleasant chap and you could tell he really enjoys his job. So thank you to all the staff who have helped us. Five stars awarded!”
“The sales team in Northampton were great but they don't explain the 60 night trial very well!
After trying out my mattress I emailed to ask if i could exchange it under the 60 night trial and was asked to supply photos of the mattress and also the bed base before they could go ahead with an exchange.
After already explaining that I lived alone and struggle lifting the mattress they still expect you to take the mattress off the bed base and send photos over.
Now here is the catch. The mattress I wanted to exchange for had gone down dramatically in price and if I had opted for that they would not refund me the difference of the more expensive one I already had but if you opt for a more expensive mattress you have to pay the difference. Not sure how this is fair.
So I have paid an extra £160 for another mattress just hoping it will be more comfortable.
I was pressured into making payment for the difference within an hour but just after 10 mins I was called again saying they had noticed I hadnt yet made payment. I WAS AT WORK AND BUSY WITH CHILDREN.
The moral of the story is there is no free trial you have to buy a £35 mattress protector and prove with photos there is no damage they will not just take your word for it.
I will never use this company again. AVOID!”
“3 mattresses from mattressman all giving me pain including pins and needles and back pain. Making me walk with a bent back which caused me to fall down the stairs and had to visit the hospital and I have bruises on my hands whilst trying to save myself. I am housebound with athiritis and Ms. I need my money back to buy what's suitable for me but they refuse. My doctor is very concerned.”
“Terrible experience with Mattressman. Their policies are unclear and misleading — you have to pay extra for a trial and buy a mattress protector just to qualify. Unlike other companies offering 100-night guarantees, Mattressman makes everything complicated and expensive.
They also don’t refund price differences and charge extra to collect a mattress if you exchange it. Absolutely unacceptable! I feel completely misled and will never buy from them again. I strongly warn others to stay away.”
“I placed order following extensive cancer surgery. Paid for uplift of old bed and agreed delivery date. Because of surgery I had to ask someone to dismantle my old bed for me. Five minutes before delivery slot I receive a text telling me they wouldn’t be delivering. I phoned both Mattressman and the distribution company and explained that this would leave me with no bed at all.
Neither could be less interested. Both blaming each other for the failure to deliver. I was promised and received emails and text messages assuring me that the delivery would be made the following day.
At 6.30am, after having to sleep in the floor,
I receive a text advising that they will be delivering the base only!!!
Offices both closed until 8am/9am so unable to contact.
I email to let them know I will not accept a partial delivery and reminding them of their promises the previous day.
Eventually get through on phone at 8am. No help whatsoever. No explanation and no apologies. They seemed very keen that I accept a refund and cancel the order.
I now have to ask someone for help to rebuild my old bed and start the process of trying to replace it again. Not the easiest following surgery and undergoing cancer treatment. This company is dreadful. Avoid at all costs. They take your money, fail to deliver the order and have zero compassion or customer service skills.”
“Ordered a Memory Foam Mattress for my 98 year old Mother hoping that this might help her sleep but it was to soft and she could not get in or out of it, this unfortunately will be the case in any Mattress we buy. Contacted Mattressman to return item and although we didn’t buy the protection item they were happy with the photos we sent and the explanation that Mum did not sleep on it to take it back. They organised the protective cover to put over it and a guy to pick it up. We had our refund minus the pick up fee, they kept us informed on all the process. Very happy Thanks Gareth”
“I ordered a mattress from this company, my second order with them.
I accidentally gave the wrong house number but didn’t realise till it was out for delivery. I used the WhatsApp customer service support and promptly received a reply from Jim.
Jim sorted immediately resolved the issue and I received my mattress.
I’ve had nothing but 5star treatment from this company and the mattresses have been of great quality too.
Well done Mattressman, I would highly recommend your company.”
“I brought a mattress online on Thursday 16th Jan which was delivered on Friday 17th Jan. Delivery was within 24hours as described so can't fault that. The product was as described so can't fault that either. Over the weekend I was sent a link to a site called Sleepshop.co.uk who had the very same product for £80 cheaper.
I contacted Mattressman on Monday 27th asking if they offer a price match and if they would refund the difference to which they replied I should have made them aware at the time of purchase. I responded by stating If I had known at the time I more than likely would have purchased from Sleepshop.co.uk as they had in stock and offered delivery within 24hours too.
Mattressman have responded with a refusal of refund which is fine. Hence the 2 star review as their customer service is nowhere near as good as their service of delivery.
Noted that I should have done some more homework on my purchase and could have brought it cheaper elsewhere, my loss which I accept but just want readers of reviews to know that Sleepshop.co.uk is cheaper with the same stock and delivery service.
Such a shame as I would have been more than happy to recommend this company and made future purchases with them.”
