Mattressman Reviews

"Ordered first bedframe. Delivery repeatedly changed\/didn't show up (despite me staying in the house for it for 2 days). I am a carer for my grandmother so this was a major inconvenience. When it did arrive, one box was missing. Had to wait another 2 days. Both boxes arrived horribly damaged. When we put the bedframe together there were huge cracks in it. After waiting a week for the bedframe, we decided to keep it and ask for a partial refund. We were offered a free set of pillows, which we declined. They then said they could give us a discount on another bedframe for our spare room. We stupidly agreed, and have now had the exact same experience with the second bedframe, only recieving one box which is majorly damaged (it has a footprint on it and is open at one end). We are now waiting for the second box which I am sure is going to turn up damaged. If this bedframe is also cracked, I will be seeking a refund for it. Not impressed at all, do not recommend. GO ELSEWHERE AND SPEND A BIT MORE MONEY. NOT WORTH THE HASSLE."

"Ordered first bedframe. Delivery repeatedly changed\/didn't show up (despite me staying in the house for it for 2 days). I am a carer for my grandmother so this was a major inconvenience. When it did arrive, one box was missing. Had to wait another 2 days. Both boxes arrived horribly damaged. When we put the bedframe together there were huge cracks in it. After waiting a week for the bedframe, we decided to keep it and ask for a partial refund. We were offered a free set of pillows, which we declined. They then said they could give us a discount on another bedframe for our spare room. We stupidly agreed, and have now had the exact same experience with the second bedframe, only recieving one box which is majorly damaged (it has a footprint on it and is open at one end). We are now waiting for the second box which I am sure is going to turn up damaged. If this bedframe is also cracked, I will be seeking a refund for it. Not impressed at all, do not recommend. GO ELSEWHERE AND SPEND A BIT MORE MONEY. NOT WORTH THE HASSLE."

"Mattressman was the best priced for the most amazing quality we have ever had, we cannot recommend him and his service enough! service was fast and we definitely will be buying in the future our children\u2019s beds from him."

"Paid a lot of money 11months ago for a cast aluminum patio set, was used only 4months then covered away for the winter. on setting back up found a item had broken away from a part of the unit, they no longer supply the item and had spoken to the manufacturer saying that I was at fault caused by impact, the whole unit has no other sign of mis-use and had been safely stored. feel so disappointed with customer service find they have fobbed me off because they no longer sell. Wouldn't recommend nor the manufacture"

"My Wooden bed frame arrived with the box opened, which I ignored and I shouldn\u2019t have because looking inside the box it was missing the hardware kit containing all the screws to fix it together! 8 days later I\u2019m still waiting for it, apparently it was sent second class after my complaint so I guess it\u2019s not a priority to them! I\u2019m tired of looking at this pile of wood taking up space in my flat and ready to return it now! This never happens with legit companies like IKEA or Argos. I wish I never took a chance and stuck to what I was familiar with! I would never recommend this company to anyone!"

"Received damaged item resulting in serious glass injury. Was told to clean up the glass risking further injury and return the blood soaked item along with glass and blood soaked packaging for resale. \r\n\r\nNo apology for the injury.\r\nCurrently going through glass injury claim.\r\n\r\n\u201cI wouldn't expect you to go through the contents of the box at this point if you feel this is unsafe, this was simply a request our Managers made initially, but obviously if you don't wish to do this then we completely understand.\u201d\r\n\r\nManagers asking me to risk being exposed to someone else\u2019s blood and glass \ud83d\ude02\r\n\r\nBe cautious ordering from here they resell blood contaminated items. Check reviews on review centre we have uploaded images.\r\n\r\nEdit: we were told they would process a refund and to dispose of the item. We have a recording of this. They stated to dispose of it and it wouldn\u2019t need to be sent back. They later left us a voicemail asking for it to be returned so they could resell it. \r\nWe do not want to risk anyone coming into contact with blood. They expressed no concern for us and even audibly sighed when we stated we didn\u2019t want a replacement as it would be packaged the same. They only want to resell blood contaminated items.\r\n We have a recording of them telling us they would process a refund and for us to dispose of the item. We also have a recording of them later asking us to return it so they could resell it."

"Received damaged item resulting in serious glass injury. Was told to clean up the glass risking further injury and return the blood soaked item along with glass and blood soaked packaging for resale. \r\n\r\nNo apology for the injury.\r\nCurrently going through glass injury claim.\r\n\r\n\u201cI wouldn't expect you to go through the contents of the box at this point if you feel this is unsafe, this was simply a request our Managers made initially, but obviously if you don't wish to do this then we completely understand.\u201d\r\n\r\nManagers asking me to risk being exposed to someone else\u2019s blood and glass \ud83d\ude02\r\n\r\nBe cautious ordering from here they resell blood contaminated items. Check reviews on review centre we have uploaded images.\r\n\r\nEdit: we were told they would process a refund and to dispose of the item. We have a recording of this. They stated to dispose of it and it wouldn\u2019t need to be sent back. They later left us a voicemail asking for it to be returned so they could resell it. \r\nWe do not want to risk anyone coming into contact with blood. They expressed no concern for us and even audibly sighed when we stated we didn\u2019t want a replacement as it would be packaged the same. They only want to resell blood contaminated items.\r\n We have a recording of them telling us they would process a refund and for us to dispose of the item. We also have a recording of them later asking us to return it so they could resell it."