Anonymous
Received damaged item resulting in serious glass injury. Was told to clean up the glass risking further injury and return the blood soaked item along with glass and blood soaked packaging for resale. No apology for the injury. Currently going through glass injury claim. “I wouldn't expect you to go through the contents of the box at this point if you feel this is unsafe, this was simply a request our Managers made initially, but obviously if you don't wish to do this then we completely understand.” Managers asking me to risk being exposed to someone else’s blood and glass 😂 Be cautious ordering from here they resell blood contaminated items. Check reviews on review centre we have uploaded images. Edit: we were told they would process a refund and to dispose of the item. We have a recording of this. They stated to dispose of it and it wouldn’t need to be sent back. They later left us a voicemail asking for it to be returned so they could resell it. We do not want to risk anyone coming into contact with blood. They expressed no concern for us and even audibly sighed when we stated we didn’t want a replacement as it would be packaged the same. They only want to resell blood contaminated items. We have a recording of them telling us they would process a refund and for us to dispose of the item. We also have a recording of them later asking us to return it so they could resell it.
2 years ago
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Mattressman has a 1.3 average rating from 137 reviews

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