Mattressman Reviews

Name: Mattressman
Rating: 1.39

1.4 Rating 161 Reviews

8 %

of reviewers recommend Mattressman

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Phone:

0844 3184444

Location:

Unit 12A Avian Way, Norwich, Norfolk United Kingdom
NR7 9AJ

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Mattressman 1 star review on 9th January 2025

Anonymous // 01/01/2019

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“AVOID AT ALL COSTS”

Helpful Report

Posted 2 years ago

“Order turned up with parts missing and one box badly damaged. This is on a £4000 garden furniture order. The missing parts were fairly quickly sorted, but the damaged part took over two months, in which time communication was abysmal. Promised compensation and got nothing. Will never use again and have recently spent nearly £2000 on a new bed and mattress from somewhere else. Enjoy never having my custom again MM.”

Helpful Report

Posted 2 years ago

“Paid extra for delivery to room service but they forgot to instruct the delivery men to do so. Rang up to tell them about it and ask for a refund on the service they never provided. They just won't. How AWFUL. What a SCAM. AVOID AT ALL COST.”

Helpful Report

Posted 3 years ago

“Mattress completely unusable after 4 months sent inspector to test it from home serve it failed every test then I am told the slats are to wide apart this info was not made knowledgeable prior to purchase we have waited a month to get this far with my disabled wife sleeping on the floor and they now say it’s my fault for something I was unaware of and will not honour any warranty or return basically this company has no care for clients has totally no ethics and are interested in just grabbing your money I’m disgusted people like this can still trade in this day and age hope they sleep well at night because we Dnt”

Helpful Report

Posted 3 years ago

“Alf cook Morpeth mattress magic service phone and delivery great nice people”

Helpful Report

Posted 3 years ago

“Received damaged item resulting in serious glass injury. Was told to clean up the glass risking further injury and return the blood soaked item along with glass and blood soaked packaging for resale. No apology for the injury. Currently going through glass injury claim. “I wouldn't expect you to go through the contents of the box at this point if you feel this is unsafe, this was simply a request our Managers made initially, but obviously if you don't wish to do this then we completely understand.” Managers asking me to risk being exposed to someone else’s blood and glass 😂 Be cautious ordering from here they resell blood contaminated items. Check reviews on review centre we have uploaded images. Edit: we were told they would process a refund and to dispose of the item. We have a recording of this. They stated to dispose of it and it wouldn’t need to be sent back. They later left us a voicemail asking for it to be returned so they could resell it. We do not want to risk anyone coming into contact with blood. They expressed no concern for us and even audibly sighed when we stated we didn’t want a replacement as it would be packaged the same. They only want to resell blood contaminated items. We have a recording of them telling us they would process a refund and for us to dispose of the item. We also have a recording of them later asking us to return it so they could resell it.”

Helpful Report

Posted 3 years ago

“Received smashed item which caused injury. Company told me to continue cleaning out the glass, remove the blood and return the item for a refund. Wtf.”

Helpful Report

Posted 3 years ago

“Awful service. Happy enough with the product but their customer service gets a most improve rating. To add insult to injury I left a genuine poor review on trustpilot detailing what happened and they have claimed it is not genuine. Poor show trust pilot for believing them.”

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Posted 3 years ago

“Next day delivery and slight problem sorted out fast and without fuss. Great product good service.”

Helpful Report

Posted 3 years ago

“Ordered ottoman bed a divan turned up had my other bed collected that day bed turned up at 9 15pm so didn't put bed up slept on mattress that night on the floor next day contacted shoo told me to put divan up and would Order the ottoman bed again next delivery no headboard was told fits both no it doesn't had to order another headboard so 3 deliveries and two pick ups got the bed and still got headboard lost 3 days off work due to the poor service”

Helpful Report

Posted 3 years ago

“I bought a dressing table from Mattressman and upon assembling discovered it was faulty. The drawers don't open and close properly, and there are numbers printed all over the unit. It was £181. I wasn't expecting excellence for that money, but I was expecting it to work and to not look like a factory reject. I reported the issue and was told I couldn't have a refund because 14 days had passed, and that I should have assembled and checked it sooner. I explained I gave birth the week it arrived and that's why it was assembled later. They didn't care, nor did they apologise for the terrible quality. We had a few back and forth emails. When I reminded them of my consumer rights, they decided to ignore me. I never heard from them again. I initiated a credit card charge back and I was successful - but I felt it my duty to leave this review so others in a similar position don't let them get away with it.”

Helpful Report

Posted 3 years ago

“Ordered a mattress and paid £45 for delivery up to bedroom and removal of old mattress. Be aware that the delivery is purely to the bedroom. No packaging is removed, so you cannot check the mattress. Also they do not put the mattress on the bed. It was leant against a wall. My wife asked the 2 delivery men if they could remove the packaging and put the mattress on the bed as it was too heavy for her to do herself. They couldn’t speak English so did not understand the request. They just left the mattress and drove off. I contacted customer service and spoke to Emily, who was as helpful as the delivery guys! She said it was not her problem and to phone Panther. I assume that is the delivery company they use. A waste of £45 and will definitely not use the company again. Only put a 1 star review because 0 was unavailable. I did say to Emily that I would rather resolve the issues over the phone, but she said she wasn’t worried about me posting a bad review. Customer service at its finest! Well done Mattressman.”

Helpful Report

Posted 3 years ago

“Appalling. Placed an order in March for confirmed June delivery. The moment the payment received, delivery date in June delayed by a week, not a problem. However, no updates that order delivery date revised to August, found this out by phone. Received verbal assurances delivery would be middle of August, revised to end if August, two further delays in September, now end of October. During numerous phone calls, I was told ship due into Felixstowe. Lost my patience. Quite simply dont waste your time or money by placing orders with this company.”

Helpful Report

Posted 3 years ago

“Absolute and utter disgrace. Ordered a bed frame and mattress. First two delivery dates cancelled. On third occasion, bearing in mind I had to keep getting time off work, only the bed frame arrived. Customer service were absolutely hopeless. 65p a minute to ring their 0844 number. Constantly put on hold and having the buck passed. I was asked if three boxes arrived. Yes, three boxes did arrive containing wooden components of the bed frame. They had the nerve to suggest the mattress may be rolled up in one of them!!! I'd already opened them and told them that. Then they went away to do further investigation. AVOID AVOID AVOID!”

Helpful Report

Posted 3 years ago

“My mattress was delivered a day early and left outside in the rain with damaged packaging customer services said there is nothing they can do”

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Posted 3 years ago

“Ordered a patio corner lounger and table in March Promise to deliver first of June then delayed to July then August & again to September the last date they gave me was October so I cancelled the order and got my money back , I looked on the website this week and the now have them in stock for next day delivery, but they have put the price up from £1445 to £1699 I think this is Outrageous it’s just a way of making more money”

Helpful Report

Posted 3 years ago

“Useless. Ordered in March for delivery June 7th. Had other suppliers but this was quickest and told delivery would definitely happen then. Promised numerous deliveries, now "estimate" is November. Joke of a company.”

Helpful Report

Posted 3 years ago

“Lie after Lie. The container is Stuck, then the container hasn't arrived due to covid delays. First Due In June , Then July, The August and Then September. Today had an email saying November. We placed our order for the first time based on the reviews but literally we have received the worst service thinkable. Its been nearly 5 months and My opinion is they take your money promising a short delivery and then keep delaying you. I want my money back”

Helpful Report

Posted 3 years ago

“Wrong delivery twice and turned out item advertised on their site they don't even sell.item has been returned yet still not had my refund. Emailed numerous time and requested a priority management call back twice and still no response. Quick enough to take your money yet can't manage to return it even when it's their error. Would definitely not recommend as there is a good risk you won't receive the item you purchased. Customer service is dreadful”

Helpful Report

Posted 3 years ago

“Blaming Covid is a poor excuse for the lack of feedback and client communications this is a poor get out to the shocking disappointment of dealing with this company. After ordering many months ago we are still waiting and we are left calling them for feedback only to be told false promises on deliver dates or being told someone will call you back, they never do. Their weak leadership team fail to deliver week on week. We have spent over £6 thousand and regret every penny. This has caused an impact on mental health and not having the good to plan around our personal free time with our friend and family, which is very important. You have been warned Go local or pick someone else this company is clueless.”

Helpful Report

Posted 4 years ago

Mattressman is rated 1.4 based on 161 reviews