Absolutely horrendous. I had a bed delivered, opened the box and it absolutely stunk of fish- the bed how now been here for 3 weeks and still stinks of fish. When we put the bed up the ottomon would not going down and the metal was actually bent. I contacted customer services regarding the fish smell and the broken bed and the service has been horrendous. I typically get a reply at the end of their working day and it is usually a quick emailing of them telling me they are waiting to hear back or ignoring all of my questions. We’ve been emailing for 3 weeks and are no closer to getting this resolved. Originally they told me it is broken because I didn’t put a mattress on it until I told them I had, and then they told me the mattress is probably too heavy ( which it wasn’t and I sent them the link in comparison to the beds weight limit). They’re completely ignoring me when I tell them it stinks of fish. It’s been horrendous. Do not buy from them!!!!!!