Mattressman Reviews

Name: Mattressman
Rating: 1.41

1.4 Rating 163 Reviews

9 %

of reviewers recommend Mattressman

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Phone:

0844 3184444

Location:

Unit 12A Avian Way, Norwich, Norfolk United Kingdom
NR7 9AJ

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Mattressman 1 star review on 9th January 2025

Anonymous // 01/01/2019

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“Wrong delivery twice and turned out item advertised on their site they don't even sell.item has been returned yet still not had my refund. Emailed numerous time and requested a priority management call back twice and still no response. Quick enough to take your money yet can't manage to return it even when it's their error. Would definitely not recommend as there is a good risk you won't receive the item you purchased. Customer service is dreadful”

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Posted 4 years ago

“Blaming Covid is a poor excuse for the lack of feedback and client communications this is a poor get out to the shocking disappointment of dealing with this company. After ordering many months ago we are still waiting and we are left calling them for feedback only to be told false promises on deliver dates or being told someone will call you back, they never do. Their weak leadership team fail to deliver week on week. We have spent over £6 thousand and regret every penny. This has caused an impact on mental health and not having the good to plan around our personal free time with our friend and family, which is very important. You have been warned Go local or pick someone else this company is clueless.”

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Posted 4 years ago

“I wished I had read these reviews before I placed an order. I placed an order back in Apr but before I did I called and spoke to a manager in store who said yes the order would be on time (17th May ) as you've probably guessed nothing has been received. I believe I was tricked into placing the order so they could get my money. I've lost count of how many times I have called and been told someone will call me back, I've emailed and also used their chat service to no avail. The order was for garden furniture, a surprise 50th anniversary present for my elderly parents. I hope the senior management of mattress man see this and the other reviews and have a conscience and get this sorted rather than sitting and enjoying customers money taken deceitfully.”

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Posted 4 years ago

“Stay away! Ordered in Feb, delivery date was set for April and when April came they cancelled delivery and just said delayed. I chased and eventually after numerous emails they gave me a date of end of May, then… yep you guessed it, they cancelled again and said end of June. Now in July and they’ve stopped replying to my emails. Order was worth £3,000 so I’m considering Trading Standards and possible small claims court to get my money back!”

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Posted 4 years ago

“Lost my furniture at depot and can’t have refund until they find it. Reason I cancelled order is because they have lost it. So customer is being held to ransom because of their incompetence. Where do I go now? Disrespectful and disgusting lack of service. Avoid this company at all costs.”

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Posted 4 years ago

“Absolutely terrible, as ever! Will never use again. Bought a mattress a few years ago, stunk of chemicals and had to return. Replacement was delivered by terrible delivery people who damaged my house. This year I bought a new mattress and had the two man (to room) delivery service booked, but a single drive delivered and would only deliver to the door. Also bought a solid oak bed which was damaged in two places but i just lost the will to live after that! Loads of other little problems along the way too like the guy in the shop will NEVER answer the phone and the main call centre is absolutely dire and unhelpful when anything goes wrong. Also, I had an any-time-of-day delivery, but they send you a text to let you know within a couple of hours when they will be there. They missing this time slot by 3 hours, so it begs the question why bother sending the text at all it just adds to the confusion. Worst run company I've ever dealt with. If they actually still make a profit somehow I hate to think how much money they could actually make if anyone with any kind of organisational abilities was to run it!”

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Posted 4 years ago

“So, where to start. First mattress- damaged, we waited for replacement, replaced mattress- damaged, with the hole in the mattress. My husband called to customer support and guy literally laughed at him. They promised to called us back in 2 hours, waited all day and nothing. Worse experience ever! Not recommend.”

Mattressman 1 star review on 3rd June 2021

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Posted 4 years ago

“Do not use this company! Waited 7 weeks to receive a broken bed, literally falling to pieces! Took 2 months for them to say a replacement is coming, it was supposed to be delivered today by 6pm, it's 8pm and I haven't heard a thing. The worst customer experience imaginable! Terrible quality, terrible service, terrible delivery!”

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Posted 4 years ago

“AVOID!! I ODERED A BED FRAME IN FEBRUARY. IT WAS SUPPOSED TO BE DELIVERED EARLY MARCH. ON THE DELIVERY DAY, NO DELIVERY NO CALL, NOTHING. MULTIPLE DATES FOR DELIVERY GIVEN (CALLED THEM ABOUT 30 TIMES - NOONE WOULD ANSWER MOST OF THE TIME) BED ARRIVED 3 MONTHS LATER. I RECEIVED BED FRAME PARTS ALTHOUGH THEY HAVE 2 DIFFERENT COLOURS AND THE PART WHICH HAS ACTUALLY GOT THE RIGHT COLOUR IS DAMAGED.”

Mattressman 1 star review on 20th May 2021

Helpful Report

Posted 4 years ago

“Appalling company. I placed an order and was advised of a delivery date. Date came and went with no contact so I called them and was advised of a new expected date. I then received an email telling me to click to arrange delivery. I did this and a delivery fee had been added despite it being free delivery. Emailed the company twice and no response. Called them and finally delivery was arranged. Item arrived faulty so emailed immediately and phoned them but nothing has been progressed about a refund and this is weeks ago. Have called several more times and told someone will call me and again no response so I have no refund and a faulty item. Not impressed.”

Helpful Report

Posted 4 years ago

“Woeful service I ordered a mattress and bedframe. I ordered from Mattressman because they offered the option of the removal of my old divan and mattress. I ticked this option, and paid the £25 extra. The mattress arrived on Wednesday. The delivery guy knew nothing about a bedframe. He took away the old mattress, and said that whoever delivered the bedframe would also take away the old divan base. I rang Mattressman. Was told that the bedframe would be delivered on Friday, but no, they could give no indication as to time. No explanation as to why the mattress and bedframe were arriving on different days. I waited in on Friday, and a delivery driver from a different company arrived with a bedframe. However, he knew nothing about removal of the old bedframe. It wasn't on his list. Another call to Mattressman. No, this delivery man couldn't take away the old bedframe. He waited patiently while I tried to find out what had gone wrong and how it could be remedied. All Mattressman could suggest was that another company come out to collect the bedframe at a further cost of £45. They suggested that it 'might be cheaper' if I asked the local council to remove it. Nothing about this transaction has been even close to competent or user-friendly. I have rejected the bedframe. I wouldn't advise anyone to deal with this company.”

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Posted 4 years ago

“The whole order of the bed and headboard was a disaster from start to finish, customer service is awful. You can’t get of hold of anyone and when you finally get through you get broken promises”

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Posted 4 years ago

“It was very difficult to get through to Mattressman's customer service when there was a problem with my order. It took over 50 calls across 4-5 days (unfortunately not an exaggeration), and multiple emails with no meaningful responses. The wrong bed was delivered, causing a great deal of hassle to get it switched due to difficulty contacting customer services. There were also technical issues with the website leading to a problem with my order.”

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Posted 4 years ago

“Ordered in January. Still not arrived. Avoid like the clap”

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Posted 4 years ago

“Utter rubbish ... late delivery - no answer via telephone or online and no response be email. Think I’ve been had over”

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Posted 4 years ago

“Terrible experience, no customer service. I have now been waiting for a bed for over a month. When it was dispatched at the beginning of April, only one box (out of two) was delivered. Despite constant phone calls (when I can actually get through, most of the time the line is either busy or I get disconnected) nobody has any idea what is going on. I've been told three or four different things by different people - either DX has lost it, then DX had found it, then actually DX hadn't found it and were still looking for it. The agents are clueless and can't do anything. Please, please - AVOID.”

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Posted 4 years ago

“Bought in September worst mattress ever worst company we have ever dealt with don't answer emails or phone calls and when they did the chap said he would pass onto customer services and we still haven't heard anything now they won't even answer our phone calls they must have blocked our phone number even the delivery look dodgy plain white van young bloke put it in the hall couldn't wait to get away quick enough”

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Posted 4 years ago

“A difficult company to contact but did get through after a few calls. Cancelled our order after the company could not deliver on the date originally stated. I contacted Gillian in accounts who was very helpful and a full refund was received within one week of cancelling my order.”

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Posted 4 years ago

“Absolutely appalling!!! When I ordered the bed a delivery date of beginning of April was given now I can not get in touch with them. No answer via phone or email. DO NOT use!”

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Posted 4 years ago

“Do not expect anyone to answer the phone nor email. Many other posts state the same - they are crooks so please avoid.”

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Posted 4 years ago

Mattressman is rated 1.4 based on 163 reviews