Absolutely terrible, as ever! Will never use again. Bought a mattress a few years ago, stunk of chemicals and had to return. Replacement was delivered by terrible delivery people who damaged my house. This year I bought a new mattress and had the two man (to room) delivery service booked, but a single drive delivered and would only deliver to the door. Also bought a solid oak bed which was damaged in two places but i just lost the will to live after that! Loads of other little problems along the way too like the guy in the shop will NEVER answer the phone and the main call centre is absolutely dire and unhelpful when anything goes wrong. Also, I had an any-time-of-day delivery, but they send you a text to let you know within a couple of hours when they will be there. They missing this time slot by 3 hours, so it begs the question why bother sending the text at all it just adds to the confusion. Worst run company I've ever dealt with. If they actually still make a profit somehow I hate to think how much money they could actually make if anyone with any kind of organisational abilities was to run it!