Ordered a mattress and paid £45 for delivery up to bedroom and removal of old mattress. Be aware that the delivery is purely to the bedroom. No packaging is removed, so you cannot check the mattress. Also they do not put the mattress on the bed. It was leant against a wall. My wife asked the 2 delivery men if they could remove the packaging and put the mattress on the bed as it was too heavy for her to do herself. They couldn’t speak English so did not understand the request. They just left the mattress and drove off. I contacted customer service and spoke to Emily, who was as helpful as the delivery guys! She said it was not her problem and to phone Panther. I assume that is the delivery company they use. A waste of £45 and will definitely not use the company again. Only put a 1 star review because 0 was unavailable. I did say to Emily that I would rather resolve the issues over the phone, but she said she wasn’t worried about me posting a bad review. Customer service at its finest! Well done Mattressman.