Mattressman Reviews

“ feel so disappointed with customer service find they have fobbed me off because they no longer sell. ”

“ Terrible service, paid for uplift of old bedframe, guys refused to uplift saying it wasn't on the order, showed them the order then they said it would have to be dismantled. Nowhere on emails states dismantle. Called customer services to ask for refund of £30 paid for uplift - not a chance of this happening of course. All round awful experience, avoid using this company ”

“ Shocking service received a mattress in Sept 2023 damaged. ”

“ Delivery man was rude, the mattress was in poor condition fibres coming out and ripped , they would not refund money had to go through ombudsman who sent out someone to inspect mattress ,mattress was described as poor workmanship , please save your money and go elsewhere , as it was stress to get my money back and took weeks , customer service is awful. This was a Reylyon bed .ombudsman was brilliant and got me a full refund ”

“ 00 back for a service they didn't provide. ”

“ Utterly disgusting customer service. Say they will get back in contact but don't. Deducting £40 from a bed frame return even though DX failed to show on the day they agreed to collect. Had to start again. Over 11 days and still no reply or sign of a refund. ”

“ I contacted customer services regarding the fish smell and the broken bed and the service has been horrendous. ”

“ I called Customer Service and was connected to a 'Josh', probably the worst customer service I have experienced with the energy of someone who doesn't like his job. ”

“ The worst customer experience I’ve ever experienced from any company. Delivery still not arrived over two weeks past it’s delivery day. 4 customer service representative lied and didn’t follow through with their promise to call me back. In future I’ll be buying from a more reputable company. ”

“ Paid extra for delivery to room service but they forgot to instruct the delivery men to do so. Rang up to tell them about it and ask for a refund on the service they never provided. They just won't. How AWFUL. What a SCAM. AVOID AT ALL COST. ”