Menkind Reviews

"Damaged produce, would not give a partial refund or exchange. Avoid!"

"Ordered a Junior Supercar experience for a Christmas present on December 6th. Never received. Sent multiple emails to no avail. Looks like I've been ripped off for \u00a350. Avoid."

"I placed an order on Dec 10th for home delivery, unaware that home delivery wouldn\u2019t be available until after christmas. That was my mistake as it did say on the website, I just didn\u2019t see it. I contacted customer service and within 5 minutes they had emailed back saying they are going to cancel my order and process a refund for me. Its a shame they stop home deliveries quite early but I cannot complain about the amazing customer service I received."

"I placed an order on Dec 10th for home delivery, unaware that home delivery wouldn\u2019t be available until after christmas. That was my mistake as it did say on the website, I just didn\u2019t see it. I contacted customer service and within 5 minutes they had emailed back saying they are going to cancel my order and process a refund for me. Its a shame they stop home deliveries quite early but I cannot complain about the amazing customer service I received."

"I ordered a slush puppy machine, on the page it showed it with a pouring handle, kind of like you'd find in a convenience store. Perfect. It was meant to be for my OH birthday in late Jan, but I ordered mid-December. Luckily, I checked it just before Christmas and found it was completely different - instead of a tall blender like machine with the pouring spout, it was a stumpy box type thing with a jug, that you have to pour the slush out of like any old jug. Not the same thing, and having looked online these types were going for \u00a330 odd instead of the \u00a340 odd I'd paid for the one I wanted! I sent an email on 23rd December, fair enough it's Christmas but I have only had a response today and that's because I messaged them on Facebook.\n\nThey told me that in their T&C it does state the items may be slightly different to those shown on the site - a slight change I could cope with, these were completely different models (and the one they sent is a cheaper make!). They did offer a refund, but the link they sent to arrange postage didn't work, I replied telling them this and they still haven't replied 4hrs later, eventually I went on their website and have found it, and arranged for collection to return.\n\nI'm really disappointed, if they had just sent what is shown on the website I wouldn't have been bothered, yes delivery took a while too, but again it's Christmas, I could let that go. But, to send a completely different item and argue it's my fault essentially for not expecting that, is not on. I will never buy from MK ever again."

"I ordered a slush puppy machine, on the page it showed it with a pouring handle, kind of like you'd find in a convenience store. Perfect. It was meant to be for my OH birthday in late Jan, but I ordered mid-December. Luckily, I checked it just before Christmas and found it was completely different - instead of a tall blender like machine with the pouring spout, it was a stumpy box type thing with a jug, that you have to pour the slush out of like any old jug. Not the same thing, and having looked online these types were going for \u00a330 odd instead of the \u00a340 odd I'd paid for the one I wanted! I sent an email on 23rd December, fair enough it's Christmas but I have only had a response today and that's because I messaged them on Facebook.\n\nThey told me that in their T&C it does state the items may be slightly different to those shown on the site - a slight change I could cope with, these were completely different models (and the one they sent is a cheaper make!). They did offer a refund, but the link they sent to arrange postage didn't work, I replied telling them this and they still haven't replied 4hrs later, eventually I went on their website and have found it, and arranged for collection to return.\n\nI'm really disappointed, if they had just sent what is shown on the website I wouldn't have been bothered, yes delivery took a while too, but again it's Christmas, I could let that go. But, to send a completely different item and argue it's my fault essentially for not expecting that, is not on. I will never buy from MK ever again."