Musicroom Reviews

Name: Musicroom
Address: Newmarket Road Bury St. Edmunds, Suffolk
Rating: 1.90

1.9 Rating 31 Reviews

23 %

of reviewers recommend Musicroom

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Phone:

0128 472 5725

Email:

help@musicroom.com

Location:

Newmarket Road Bury St. Edmunds
Suffolk
IP33 3YB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely hopeless. I returned some music two months ago sent special delivery and recorded by Royal Mail as being delivered back to Music Room. Two months later the manager has agreed to a refund but with 3-5 days delay. I have sent countless emails asking for my money back. Not good”

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Posted 4 years ago

“The item I bought was indicated as in Stock and ready to be ship in 24 hours. So I order it. Nothing indicated it was a "special order" (it was a normal soprano ukulele). Since the shipment didn't happen I wrote them about my order and estimated shipping time. It happens that the ukulele WAS NOT available and I should wait 3-4 weeks to have it, because it was a "special order". Since I couldn't wait this long, I asked to have my order cancelled and have my payment IMMEDIATELY refunded (through Paypal, the same payment method used in the order, and that should have an INSTANT refund). They cancelled PROMPTLY my order but have NOT ISSUED MY REFUND!!! I wrote to 2 different e-mails addresses giving the transaction number and asking for my refund. So far all I got is SILENCE. If I don't get refunded or been given a satisfactory answer till the end of the day, I WILL open a case on Paypal to have my money back. BE AWARE, their products with GREEN STATUS are NOT available and to their excuse they will claim your order is a "special order" so you have to wait A LOT to have the GOODS. This behaviour is incorrect and even more preoccupying when they agree to your request and PROMPTLY cancel you order but DO NOT REFUND YOUR MONEY! DO NOT BUY HERE!”

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Posted 4 years ago

“If i could give it zero I would, purchased a book which contains a link to register it, that link didn't work so emails to Musicroom, creators of the book to register with and then further email to musicroom basically nothing, useless buying the book since you cannot register it, musicroom responded with an email address that doesn't get responded to and finally musicroom now doesn't respond to emails”

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Posted 4 years ago

“Ordered Sax. reeds, need them urgently,no music shop near me. Money taken with order. After18 days-no news so I enquire. Immediate reply--unable to supply, will reimburse. I ask: a) why take money for goods not in stock? b) Why so long without informing me---If I hadn't enquired, how much longer would they have left it? c) absolutely no attempt to suggest another solution, such as another make of reed etc., support totally negative. As you can see I will not be using them again.”

Helpful Report

Posted 4 years ago

Musicroom is rated 1.9 based on 31 reviews