“
The worst customer service I have ever experienced. They lie and break the law.
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posted 5 years ago
- Daniel
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After speaking to customer services I was referred to the manufacturer, who referred me back to the seller.
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posted 5 years ago
- Anonymous
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Firstly I ordered a dewalt tool on their site which was accepted 240 volt
The next day they said had not got any would refund
Then I was phoned by Emma who had said there was another model and left this message on voice mail
When I returned call I was told by a man he would ring me back with alternative and take new order
This never happened and I then ordered what I thought was the same replacement as the voicemail gave this number and she new I wanted 240 volt
It then transpired the model I ordered was 110 volt
As soon as it arrived I rang to explain the sequence of events
The cold response was yes return it at your expense and we will charge you £3-95 restocking fee on top
The post to return insured was £13 and when I explained it was only due to the canlation and the lack of a call back that caught me ordering a 110 volt multitool and whilst I accepted the post was my responsibility
Under the circumstances could they not cancel the 4-00 restock charge
Of course the reply came no ! So I believe if you want to order anything from my tool station do so realising they are not understanding and do not accept partial blame
Go to amazon it’s cheaper and you can return items without the nasty attitude of the management who have cost me £17 for their poor customer service
The item I should have ordered was not available in the afternoon call back non existent
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posted 6 years ago
- Neil Whetstone
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Next day delivery turns out to be despatched next working day and delivered presumably the day after that. Customer services not interested. Misleading and discouteous , a very poor experience with this online retailer.
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posted 6 years ago
- Allan Wood