Parcelmonkey Reviews

“ Taken money out of my account without my permission. Where are the 8 trees you promised to plant with my money? Total cost of using Parcel Monkey to return unwanted shower screen £163 Total value of goods £ 105 Total refund given by bathroom company after shower screen smashed by delivery driver £0. Parcel Monkey customer (Me) OUT OF POCKET by £163 +£105 = £268 ”

“ Would not advise using parcel monkey - we booked a UPS courier delivery slot and we are now entering the third day waiting if they will eventually pick our package up?! You are given no time slot but expected to sit in all day and wait if the courier will actually turn up (3 days in our case). ”

“ I have no opportunity to dispute this with them and this is a lot of money to charge for a parcel delivery service on top of my original payment to them. ”

“ The checkout clearly requires you to highlight, where you wish your item to be returned in case of a failed delivery. ”

“ The package failed to be delivered when it was dispatched by the local post office, but I assumed that they would re-attempt delivery. ”

“ Parcel Monkey mixed up delivery providers by initially stating that the parcel was to be delivered by DPD when in fact it was UPS. ”

“ Firstly no reason provide, no signature proof of delivery- I was at work when they claimed to have returned without any reasoning. ”

“ The courier picked up my parcel on 14th December (standart delivery up to 7 days). ”

“ That was 6 weeks ago and the tracking report just states that it arrived in delivery country. ”

“ Sent a parcel on next day delivery, a return item, it was collected a day late as they did not show up withing their own allocated timeslot. ”