Parcelmonkey Reviews

“ I wasted my money using their service. ”

“ Terrible service. I sent package to my friend in another country it took more than five months and then they said my package is lost. The package was not insured so it is not claimable. It would be good if they know how to do their job. The package means something to me and the recipient. I definitely not use their service ever again. They can't do their job. ”

“ Would not advise using parcel monkey - we booked a UPS courier delivery slot and we are now entering the third day waiting if they will eventually pick our package up?! You are given no time slot but expected to sit in all day and wait if the courier will actually turn up (3 days in our case). Parcel monkey refuse to compensate for this appalling service but instead just keep rebooking slots for the following day that are yet to come to fruition! If I could give the service a 0/5 rating I would ”

“ Box was returned to the sender's address after 3 months, all contents damaged. A little 20 pounds refund was offered, but then it was paid out to a wrong account which was closed 6 months earlier neglecting my indications. Customer service is not helping, seems to talk to a cheap AI given the multiple errors in basic logic. Still asking for the 20 pounds after 6 months, but just for the purpose of research on the operations of this company ”

“ Customer service in the USA where I shipped from gave me wrong tracking info which belong to Jersey Post. ”

“ It is impossible to contact them as they have no phone number and in order to take part in a customer service chat you have to open an account with them. ”

“ AVOID LIKE THE PLAGUE, they take you money. Send you a parcel label which wont work and then your parcel goes into the bermuda triangle. They take no responsibility and refuse a refund. Awful service!!! ”

“ Sent a shipment of two boxes ( back in April) to the Netherlands. One parcel arrived. Been Keeping up correspondence since April to find it. I have had several bits of misleading information, like they are just making it up. The worst courier service I have ever had in my many years of sending goods across the globe....Dreadful. ”

“ Parcel Monkey doesn't do anything a regular postal service won't do. ”

“ Also get competent people in customer service, who have a clue about logistics & customs. ”