“
Then their Customer services team, will refuse to assist in any way to help find a solution - they will simply tell you to take it up with the courier, when you paid them directly for a service.
”
posted 3 weeks ago
- Anonymous
“
Terrible customer service and communication.
”
posted 1 month ago
- Anonymous
“
Atrocious service. Parcel not delivered yet despite paying for insurance cover they refuse to accept accountability or pay compensation due
”
posted 3 months ago
- Anonymous
“
Go directly to Parcel Force - much better and more reliable service.
”
posted 3 months ago
- Chris Law
“
Absolutely abysmal service. 6 Weeks passed, and despite attaching all of the documents Parcelmonkey requested me to, the parcel was returned. The end courier was completely uncontactable throughout the process, and had no idea where the parcel even was. Parcelmonkey, laughably, now refuse to refund the service. AVOID.
”
posted 4 months ago
- Anonymous
“
Why pay for the insurance if they will not do anything, literally, if something happens?
I am still trying with UPS directly but now I know you do pay for what you get and I will not be using this service any longer, no matter how cheap they quote you for prices to ship anything.
”
posted 6 months ago
- Anonymous
“
very disappointed, if I do not chase them for the label then how long I would wait for the NOTHING???
I ended up to go directly to the courier service prover website and ordered delivery through them, label emailed instantly, so hopefully it will be on it's way.
”
posted 7 months ago
- Mrs Mate
“
When I asked for a refund they tried yto fob me off saying it wasn't a tmed packkage, (?), I saiid it was simle, they had taken the money and not provided any service at all.
”
posted 7 months ago
- John Wilkinson
“
I have used this service a couple of times - but I won’t again.
”
posted 8 months ago
- Mary O Brien
“
I booked a service with them and paid.
”
posted 8 months ago
- Jason. H
