Parcelmonkey Reviews

“ Was booked for collection, no show, rebooked, no show, rebooked, no show, rebooked and then they cancelled!!!! Taken over a week to get nowhere - customer service was non existent ”

“ I tried to chat with a service rep who explained that they were handling multiple call and would get back to me ASAP, however when I didn't immediately answer them as I was busy with my schedule, they ended the call and closed the ticket. ”

“ This service should be shut down and investigated because they are a scam. ”

“ I was sending xmas presents to my daughter who is travelling in Australia. i used parcel monkey and put that one of the gifts was perfume. The parcel was returned to me by parcelforce as perfume is not allowed to be sent. They attached a letter saying that i can claim the postage back minus £20 handling fee, i paid £64. Parcel monkey are refusing to refund the difference. Disgusting customer service. ”

“ I then cancelled and used another service. ”

“ I experienced an unacceptable service failure from Parcel Monkey over a three-week period. ”

“ I have never seen such a joke of a customer service. ”

“ Then their Customer services team, will refuse to assist in any way to help find a solution - they will simply tell you to take it up with the courier, when you paid them directly for a service. ”

“ Terrible customer service and communication. ”

“ Atrocious service. Parcel not delivered yet despite paying for insurance cover they refuse to accept accountability or pay compensation due ”