“I wish I would have read the complaints before ordering from them. I have been going back and forth with them concerning an order on March 18th. I keep getting the run around and my emails take days to get a response. Granted they always say I can get a full refund if I don't want to continue my wait but what happens when i ask for a full refund. They state I will take two weeks to get my money back! Then they attempt to emotionally harrass me by stating "...Sorry that you chose not to continue with your order this time, but thanks so much for your interest in our work to raise money for rescue animals anyway." What the heck is this? So terribly unprofessional. Given what I have read, I can only hope my full refund will come. I have started a dispute with Paypal but even that takes 20 days before I can make a claim. I feel like I have been made a fool of . So sad a company like this continues to exist and take advantage of honest consumers.”
“I'm in the midst of trying to extract a refund from these people. I ordered a t shirt at the end of November 2015, assuming it would show up in time for Christmas. Christmas came and went, no shirt. This is now the end of January, and still no shirt and after around 20 of the most tedious, inane emails back and forth with Louisa, I still don't have the shirt or my money back. I requested a refund over a week ago--nothing happened except three more runaround-style emails with Louisa asking one question in each one, with 3 days or so in between each email. I don't have time for this nonsense, so I went to Pay Pal this afternoon and opened a dispute. I'll be escalating it to a claim if there is no refund within a week's time. I've written another review on Trustpilot, which, like this site, is full of the same sorts of comments about Pyretta's Lair and the scam they've got going. Needless to say, I will never shop there again and will be writing reviews and notifying friends and family of this dodgy "business".”
