QVC have a Customer Happiness Grade of F. Customers are unhappy with their customer service and refunds.
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I nearly didnt get a refund because I had not returned it according to QVC instructions.
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- Anonymous
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my first experience with QVC has been the worst ever. i trying to get a 599 refund and so far it has been imposable. every one says they did i but my bank account says no.i have talked to pretend? supervisors' who say it will be in my account in 48 hours that was several days ago. today i got a $6.95 refund..where is the other $592.05 that you owe me
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- Anonymous
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When you receive an item purchased from QVC, YOU ARE ENTITLED TO A FULL REFUND, INCLUDING SHIPPING AND HANDLING and FREE RETURN SHIPPING AND HANDLING.
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- TweetTweetBird
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ordered a pair of shoes. they arrived. I instantly tried to return them because they were so tight. I wanted a half a size up the exact same shoe. for 3 weeks I kept chatting emailing and calling. each person kept saying sure we will send you that return label right out . it's no problem to switch up for a half of size. I have waited for 3 weeks still no return label. Finally my last time I spoke with someone on chat and they said that she was non returnable so a waste of money and 3 weeks and horrible lying customer service
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- Jen
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The Customer Service rep stated that he placed a new order for the smaller size and I received a confirmation email, then I received an email that they credited me back for both of the items in the order (which I was only returning the one).
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- Anonymous
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I called customer service, and after much ado, was told that the vacuum cleaner I had ordered had been sent to a woman in Mobile, AL because "our telephone numbers were the same.
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- Gretchen Money
