QVC have a Customer Happiness Grade of F. Customers are unhappy with their customer service.
“
ordered a pair of shoes. they arrived. I instantly tried to return them because they were so tight. I wanted a half a size up the exact same shoe. for 3 weeks I kept chatting emailing and calling. each person kept saying sure we will send you that return label right out . it's no problem to switch up for a half of size. I have waited for 3 weeks still no return label. Finally my last time I spoke with someone on chat and they said that she was non returnable so a waste of money and 3 weeks and horrible lying customer service
”
- Jen
“
The Customer Service rep stated that he placed a new order for the smaller size and I received a confirmation email, then I received an email that they credited me back for both of the items in the order (which I was only returning the one).
”
- Anonymous
“
I called customer service, and after much ado, was told that the vacuum cleaner I had ordered had been sent to a woman in Mobile, AL because "our telephone numbers were the same.
”
- Gretchen Money
