"I was given a replacement fridge freezer by my insurers & RGB supplied this. When the item came it was damaged. I was given email address to send In images which I did. They then ignored this email address & sent me an email from different email address when did not look like it was directly from RGB so I did not open it as thought could have a virus on it. When I did not hear anything & contacted them they said you are not out of SLA this is not fair why they changed the goal post & now I have a brand new fridge freezer with a dent in the door. Very unhappy"

"Terrible customer service. Have to ring and ring and ring to get TV taken back that arrived smashed. They took my money quick enough but somehow it takes over a week after the delivery company picked it up for them to get it. They have never replied to emails even though on phone they confirmed receipt and the photos of damage. So sitting on my money for weeks and no sign of refund. Avoid."

"Terrible customer service. Have to ring and ring and ring to get TV taken back that arrived smashed. They took my money quick enough but somehow it takes over a week after the delivery company picked it up for them to get it. They have never replied to emails even though on phone they confirmed receipt and the photos of damage. So sitting on my money for weeks and no sign of refund. Avoid."

"Rubbish customer service. The tv I have received the box is damp. They won\u2019t take it back. Disgusting service. Will never want to do any dealings with them. \r\n\r\nIf you have insurance with D&G please ask them from which company the replacement item will be coming from. If it\u2019s them don\u2019t take it. I will be contacting Domestic & General."

"Rubbish customer service. The tv I have received the box is damp. They won\u2019t take it back. Disgusting service. Will never want to do any dealings with them. \r\n\r\nIf you have insurance with D&G please ask them from which company the replacement item will be coming from. If it\u2019s them don\u2019t take it. I will be contacting Domestic & General."

"Rubbish customer service. The tv I have received the box is damp. They won\u2019t take it back. Disgusting service. Will never want to do any dealings with them. \r\n\r\nIf you have insurance with D&G please ask them from which company the replacement item will be coming from. If it\u2019s them don\u2019t take it. I will be contacting Domestic & General."

"Rubbish customer service. The tv I have received the box is damp. They won\u2019t take it back. Disgusting service. Will never want to do any dealings with them. \r\n\r\nIf you have insurance with D&G please ask them from which company the replacement item will be coming from. If it\u2019s them don\u2019t take it. I will be contacting Domestic & General."