Secretsales Reviews

“ Not only that they've kept the delivery cost, they also then charged me for creating a return label (I've never dealt with company who would do such thing), and now my refund is taking over 2 weeks! Stay away from that company, my money has been STOLEN. ”

“ I contacted Secret Sales and got an initial email asking for the delivery address, which I provided and that was it. ”

“ I bought few items from them by esos which never arrived, it's been a nightmare to get them to look into the matter, you chat with a robot who tells you someone will be you in 14mins and doesn’t happen, they use a very unreliable delivery service to send items,very bad customer service. ”

“ Ordered a jacket on 18 May. Delivery promised in 3-5 days. Money deducted 150 pounds day after order. No confirmation email or order number. No responses to queries. No goods. Who can I complain to. Is there an ombudsman for mail order sales ? ”

“ Ordered a Versace trainers and Enzo pair of jeans for husband bday. Arrived within estimated delivery date but opened the package and very disappointed to find they're fake, besides they are bad quality fake.Very misleading and won't be buying there again ”

“ Placed an order online for my sons school shoes. Advised delivery 3-5 days but had not arrived over a week later. When I contacted customer services they advised that there had been an error, they could not fulfill my order and I would have to wait another 5 days for a refund. AVOID THIS COMPANY - I AM NOT THE ONLY PERSON TO REPORT THIS ON REVIEWS. ”

“ Terrible. No answer to emails. Didn't update account so I could return. Eventually answered. Had t pay return delivery myself. Waiting for refund. ”

“ Please, don't buy any item there! They never delivered what I ordered. They sent me a ticket refund that I didn't asked for when I asked for the shipping delivery. I hope they send my money back. Very bad service. ”

“ I bought sunglasses using Secretsales website and had delivery from a third party. I have returned the sunglasses and now having difficulties getting my refund. All communication is through Secretsales to the third party. Its now over 3 weeks of emails and still no refund. Its now getting ridiculous dealing with Secretsales. ”

“ submitted an order with number of items back in March and generally you never get all in one go they always come at different time. One item never arrived and under there sight it says delivery in progress. Given it has been sometime I reached out to them to see what had happened only to find out not only I am not getting this item but also I am charged for it where they are not taking any responsibility for not delivering. ”