“Don't waste your money. I ordered 2 pairs of glasses but only one arrived. Gave my presciption for reading glasses but would be great if my arms were 4 metres long. Better off going to one of the well known shops on the high street. Hopefully can get a refund but wont hold my breath. Just another big rip off from a two bit company.”
“SelectSpecs have a easy to use web interface and a wide range of specs so it was great placing an order for a couple of pairs for such a low price. Unfortunately, you get what you pay for. To begin with, almost two years since the emergence of a pandemic, no company should still be blaming it for delays. We've had months to respond accordingly. Neither should any business be promising 7-10 working days unless they can fulfil with little issue, and they certainly shouldn't be charging an extra £10 for express delivery, which is little use if your 7-10 days becomes 25 working days. My first pair took three weeks and arrived with a broken part on the frame. After reporting this, it was 5 days before I even got a response and returns number for a refund, which is pretty poor customer service in itself. My second pair arrived on 2nd July (after ordering on 30 May). They were nice, although they were a little smaller than expected - my fault - the perils of online shopping. So, in all, it was worth a shot - Selectspecs did sell me one pair of glasses and refunded my other faulty pair. However, I went to Vision Express the day after, tried on a few pairs for size and, although it cost a bit more, bought a prefect-fitting pair, which I collected four days later. As I said, you get what you pay for.”
“Excellent quality products, very helpful customer service staff, excellent value for money. There is a longer lead time at the moment and given the covid issues the world has faced this company has tried its hardest. Gold stars all round, from a very happy customer”
“Lead times might be longer than expected, we're in a pandemic so not a problem. What do you get? Excellent value for money, first class customer service always willing to help and high quality glasses, very happy customer.”
“I ordered 4 pairs of glasses 2/6/2021 still waiting for one pair which is now expected the 15/7/21 and only had 2 pairs today 7/7/21. Surely this is not good. It is not the delivery that was the problem it was the delay in production.”
“Another happy customer. I ordered a pair of prescription Ray Ban sunglasses and was given a lead time of 7-10 days. It ended up being around 20 days which wasn't a major drama given the fact you can check the progress of your order via the website and Customer Services are pretty good too. The quality of the sunglasses was first class which is what you expect from Ray Ban anyway. However the same sunglasses direct from Ray Ban were just under £400 with polarised varifocal lenses. Through SelectSpecs the same sunglasses was just under £160 so its a no brainer for me. Not sure why anyone would get stressed if delivery takes a little longer. In the current climate you cant guarantee anything.”
“I am really happy with selectspecs service, the glasses arrived on time and the prescription was spot on . I have had 3 pairs of glasses from them and I will definitely be ordering more”
“Having now order numerous specs over the last few years, I have always been happy with the quality and price. Generally delivery is fairly quick, but occasional may take longer but always informed.”
“Fantastic service, great communication. Website is very easy to use and easy step by step guide to uploading your prescription. Glasses are fab and great quality. I will definitely be using selectspecs again for my glasses. It's a no brainer and a fraction of the cost of other well know firms.”
“I have always had first class treatment by the shop staff in Westgate. I have found prices always competitive. Deliveries and collection times are always within the time-span stated. The choice of frames on the website and in the store is impressive, varied and helpful. I trust SpecSavers to deliver and they do!”
“I ordered from this company for the first time, my glasses arrived in good time and it was perfect and fits very well. I am well pleased and will be purchasing a few more pairs.
I will definitely recommend to family and friends.
Thanks SelectSpecs.”
“An absolute disaster ordered 8 weeks ago and still not received my glasses customer service is a joke with very little English spoken and no updates on what’s going on they really shouldn’t advertise frames they actually don’t have !!! Definitely wouldn’t use them again or recommend to anyone ps I’m still waiting”
“Fantasy service and super quick delivery. Easy to order and the glasses arrived within a week. They are great value for the money and I would definitely recommend.”
“I had a complex prescription but the price was so reasonable that I had to have a go.
Perfect, great glasses, brilliant vision. Couldn't be better.
I received emails re progress and delivery.
I will definitely be back for more.”
“Happy with the price but a little disappointed with delivery. Delivery was originally 7-10 working days but later changed to 15-20 working days. Specs were shipped 19 working days following the order and arrived 22 working days later.”
