“DO NOT BUY FROM THIS COMPANY IF YOU VALUE YOUR TIME AND MONEY!!!!
Horrendous service. I ordered glasses in August.
Problem no1: After 1 month, no progress on my order so I call them up to find out whats going on. I’m told the frames are yet to be delivered. But surprise, surprise, the order suddenly progresses the next day. What does that mean? Nobody could be bothered to get started with it for over a month.
Problem no2: Glasses get dispatched, but get delivered to the wrong house via royal mail and they are unable to retrieve it. After back and forth, I send all the proof to prove the delivery was sent to the wrong place including filling in their form. A week later, no communication, no replacement. At this rate, to avoid anymore wasted time, I email them asking for a refund instead. Surprise, surprise, their postage investigation now takes 4 weeks. It’s now October!
Why should the customer pay the price for courier mistakes??? Makes no sense!
Am now sitting with no glasses, wasted time and out of pocket!
I repeat!
DO NOT BUY FROM THIS COMPANY IF YOU VALUE YOUR TIME AND MONEY!!!!”
“Still waiting they was ordered on the 4th of September evri got them on the 17th September.then got lost in their system constantly making same difference excuse please give us couple more days.then receive email to say they are replacing them on the 2nd of October.still no movement on them still in process so if there no more movement on this glasses I'm going to seek legal advice my daughter ordered me two pairs last week from spes direct and I had the first pair today now that's what you call a good company.if I get the glasses of this company I may change my review but for now they lucky I could only give them one star ⭐”
“The glasses received were not as expected, I have other bifocals that do not have the line across the lens, this makes it difficult to see. The lenses need constant cleaning”
“The quality and standard of your basic glasses are so poor, 4 pairs didn't even last 6 months before they broke. 3 pairs broke in exactly the same plece on the middle of the nose bridge.”
“Shocking response time my delivery took weeks and when the glasses arrived they where a very poor fit after returning the item 2 weeks later no refund no response to emails no acknowledgement they have received my return truly Shocking im giving them until Friday then calling my bank”
“The Customer service representative
Afua O.
Ignore tickets. Close them and don't reply.
Can't seem to read a prescription correctly and messes up orders.
Tried to get a small problem I have fixed but no point in creating new tickets when customer service just ignores customers.
If this is how you treat a small basic order. Then who dears to order more specialised glasses and frames?!”
“Ordered two pairs of glasses and after a month still haven't received them. SelectSpecs don't seem interested in doing anything about it. I wont be using them again as they obviously can't be trusted to put things right when they go wrong.”
“Ordered in January did not recieve until March damaged and incorrect prescription. Then resent to correct and have not received back, all emails ignored. And now they are refusing to send at all. #AVOID#”
“After ordering 4 pairs of glasses from select specs on the 13th of December and receiving a confirmation email the same day saying that my order will be delivery between 7 and 10 days. I waited nearly 4 weeks before select specs emailed me to ask me if I had ordered 2 pairs of reading glasses and 2 pairs for the computer. I replied yes as that’s what my confirmation email says and thats what I paid for, I was very confused as to why I got this email and no glasses. a few more emails later select specs told me that they have emailed me and phoned me before to check that I wanted the ordered that I had placed and paid for. (If I had wanted a cheese burger and fries I would have ordered from a takeaway, as I wanted glasses I tried select specs, on reflection that wasn't such a good idea). I explained to them that I had not received any emails in spam,junk or other from them and my call log didn’t show any missed calls. At this point I explained that the glasses had come down in price in the January sales but select specs didn't offer me any discount, any acceptable explanation or apology so my order just got cancelled. Having experienced this I cannot recommend select specs as I do think everything I see in thier advertisements would be inaccurate.”
“The prices Selectspecs promote are totally untrue in reality. Can be a lengthy enough experience finding glasses, but Selectspecs make that journey a disappointing waste of time. The premise seems to be wooing customers with an initial offer of something like £6 for a pair of glasses, that starts growing and growing in cost as soon as you might want something like lenses or a prescription to match them. So for example, a fairly basic pair of glasses I selected for £6, became £20, then over £30 -for the same glasses. If this wasn’t bad enough, a few hours later I received an email from Selectspecs demanding a further £30 to actually make my prescription work. So that’s over 10 times the cost of what was initially suggested. Had these myriad of extra costs been more honestly displayed from the outset of my customer journey, I simply would not have wasted so much time and sought glasses from elsewhere. But clearly the idea was to sucker me in and only reveal added costs later down the line, which seemed unfair and poor conduct. So I took issue with this and phoned up their customer services. Whereupon I was quite literally laughed at during one stage of the conversation. So after having so much time wasted and being disrespected by this company, I hope my review might save others a similar loss.”
“Was sent the wrong glasses which was an error made by select specs. When I tried to return them I was asked to pay an additional £8 plus postage! Eventually after several emails and much wasted time they realised their error and back tracked, however I was still left with a bill of £5:95 for postage.
Felt conned and ripped off.”
“DO NOT PURCHASE FROM THIS COMPANY. They sent my parcel to a completely different address that which I posted it to. Meaning it got lost in the system and I had to travel an hour to pick it up. No apology. No refund for the express delivery I paid for. No customer service whatsoever.”
“Unfortunately, my experience with the company was not satisfactory. Despite placing an order a month ago, I did not receive any response after sending multiple emails.
I then contacted the company through their chat service 4 times, where I was given excuses, such as:
"We have your frame, now waiting for your glass to be ready"
Two week passes by for the next excuse:
"We have your glass, now waiting for your frame."
However, even after receiving these responses, I did not receive any updates for another two weeks.
Ultimately, due to the long delay and lack of communication, I had no choice but to cancel my order, and now I am left without the glass I had hoped to receive.”
“Changed address, got confirmation in writing of updated account with new address yet glasses still sent to old address and now refusing to give me a full refund even though it's their mistake! I have a long trace of emails and I will take this further (trading standards/ombudsman) as I know my rights as a customer and I don't have £100 to throw out window that's why I'm trying to save money. They want me to place another order and all I want is a full refund as I need the money to now go to Specsavers and get glasses without this hassle!! absolutely disgusting service! Still waiting full refund and the saga continues but I am sat here in shock!!”
“I hate leaving negative reviews, but I had to come and write this one.
It's been 3 weeks since I ordered my prescription glasses.
First time, the parcel got lost by their most terrible delivery partner, Yodel. Then after waiting for 2 weeks seeing the same status on Yodel's website, I called 3 times Yodel and then found out that the parcel is probably lost. Then I had to call SelectSpecs and explain the situation. They said they will send a new pair. It's been 1 week, I haven't got even a tracking number. I asked them to send it before Christmas and they said it should arrive before Christmas. I have no hopes, though.
I would highly tell you to DO YOURSELF A FAVOR and spend a little bit more money and go with a better glasses company.”
