“On the website it offered 10 0/0 discount for new customers I completed this numerous times never received the discount code. On the website couldn’t get to delivery stage. I rang twice and found them unhelpful and was told it would take over two weeks rather than 10 days advertised.”
“I have been waiting for over 3 weeks now for a pair of glasses with a simple prescription. I’ve emailed asking for an estimate of delivery and received no response. I called this morning, they can’t give me an estimate for delivery. Won’t be using again, quicker going to a local optician.”
“I put my in one month ago, no one answers the phone, the money has left my account and I have no glasses. I would have been quicker to go to Boots opticians. I want my money back, sick of waiting...”
“If I could give minus five star I would.
I have made the biggest mistake ordering my glasses from this amateurs.
I have ordered and paid for them.on 9th of February, today is 14th March and still waiting for my glasses or for a response.
I've been told will take 7-10 working days, pure lie. I've searched and their laboratories are in China, in Westwood they only have offices from were they take your money and then sit back relax and wait for Christmas.
Please please better pay more and have your glasses done from dissent known places like Specsavers or any other places, but don't waste your money and your time I mean looooat of time with this mickey mouses.”
“Awful experience.
Looking at the childish responses to anonymous complaints, my name is Paul Worthy and I am a secondary school teacher in Staffordshire. I paid £216 for a pair of Oakley, more like Jokely specs 12 weeks prior to eventual delivery delayed by all the excuses under the Sun. My spec frames were so small, they would make a 10 year old look like Peter Glaze. I returned them within 24 hours. If you want a pair of specs for your cat or dog or indeed any other mammal with a smaller than human head then go for it. Otherwise, go to a competent, reputable opticians.”
“Don't bother with this company, Their service is appalling. The first two pairs didn't arrive, I had to get them sent again. Then they eventually arrived a month late. I paid for tracking but they didn't give me tracking on the one pair and then they sent the two pairs separately. They were supposed to arrive at my house but they were sent to the nearest post office instead. In the end, they offered me a 10% discount on any order over 200 pounds. What a joke.
For the inconvenience, it's easier to just live out the rest of your life as a legally blind person, learn braille, get a guide dog, and memorise where your furniture is. STAY AWAY!”
“Paid for glasses received e-mail advising on the way 6 weeks later no glasses. After many phone calls and e-mails still no glasses spoke to manager James who assured me glasses were on the way and promised he would ring me back but did not bother. The whole thing is a joke avoid using them at all costs.”
“Wouldn’t ever buy from them again.
Waste of money and haven’t even received my order yet.
I don’t know if their coming from Asia or India but when you pay for 24 hour delivery and a week later you get told hopefully we should have your order out by the end of the week after next this is not acceptable.
Keep your money in your pocket and go local”
“Be warned, the vast majority of the reviews are fake, they use bots on there website to post completely fake reviews,
Terrible company, still waiting for a refund on frames that had been discontinued but were still on the website, disregard all the 5 star reviews, they are fake.
AVOID COMPLETELY!!!!!!”
“I was told my order did not pass the QC on the prescription lens. I placed my order over one and a half months ago and it just arrived. I paid for premium shipping also. When I complained all they would do is offer me a small discount on a future purchase (of a certain amount). The worst part is that the frame I received did not look like the one pictured on the site. It appears black in the site pic but is actually a tortoise shell acetate frame. The naming doesn't make that clear. In future I will go elsewhere.”
“Terrible company, do not buy. They have used bots for the reviews and most are fake. Overpriced plastic. The order was not as described and incorrect. They say they pay returns postage and don't, they corrected this by refunding me some of my purchase. I got £10 off my order for this mess up. Took over 1 month to fix it and the whole experience lasted 3 months. Was a very simple order. Prescription was the only correct thing.
Do not use them.”
“Tracking by Royal Mail showed Parcel had been delivered but it had not been delivered to my address
Customer services uninterested and just fob you off at this point I saw all the bad reviews for this company and wished I had done my homework about them before placing the order
Not a company I would recommend you to deal with.”
“I gave them my frame so they could place new Lenses in them .After waiting 2 weeks I start chasing and they always said its in process - but after 1 month of waiting I cancelled my order. They didn't do anything I had asked them to do. Very poor service. Avoid this company.”
“I gave them my frame so they could place new Lenses in them .After waiting 2 weeks I start chasing and they always said its in process - but after 1 month of waiting I cancelled my order. They didn't do anything I had asked them to do. Very poor service. Avoid this company.”
“Really awful experience. DO NOT BUY. Had a great experience on the website ordering, however I ordered my glasses almost a month ago and still in preparation phase. Accepted this as Covid related, and Select Specs offered a free pair of their economy glasses in meantime, sort of. They offered and asked me to send my preference for which frame I preferred which I promptly did. Zero reply, and despite a number of attempts to chase both my original glasses order and subsequent mid-term replacement I've had no reply. Zero communication from them. Incredibly dissatisfied customer.”
“I ordered two pair of glasses both to the same prescription. One oair arrived all good. The second pair a pair of sunglasses arrived some 8 weeks later and were the wrong perscription. Customer service is poor as is communication skills. I recieved a refund but was told the mistake was mine (?) As THEIR lab had confirmed the perscription was correct which is impossible I could not see with them!!!! Despite their term and conditions saying they would refund the cost of returns postage they are refusing to comply with their own terms and conditions. My advice use Specs4less.com quick, professional and customer orientated.”
“Sent review on Trust Pilot complaining about both sets of glasses from SelectSpecs. After 6 weeks from purchase, both sets of glasses the frames on both have come away from the lenses. Had a reply from SelectSpecs asking for order number. I replied with the order number and photos of glasses. Since then have had no reply!! Great customer service!!!”
“Absolutely awful service, ordered my spectacles on the mid April, still not here, and they have my sunglasses as well which I sent to help them get the pair I ordered right. Very appalling C/Services. So so disappointed, the 1st time I try a firm other than Specsavers....😡😡👎🏾👎🏾”
